Medical Billing & Collections Audit Interim Supervisor

Rotech Healthcare
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  • Medical Billing & Collections Audit Interim Supervisor

    Requisition ID 2 Category Management Location US–IN–LAFAYETTE Position Type Active Full–Time Address 3701 ROME DRIVE City LAFAYETTE Postal Code 47905 State/Province IN Travel 10%

    Join the Leader in the Home Healthcare Industry and Let us be Your Road to Success!!

    Rotech Healthcare Inc. is a national leader in providing Respiratory and Sleep Apnea treatment as well as home medical equipment. Each and every day, thousands of employees in the Rotech family of hometown companies contribute to delivering outstanding customer service and the very best in quality patient care through hundreds of locations across 48 states. Additional information can be found at .

    Why work for Rotech? If we take a look at all the ways employees benefit from working at Rotech, we have a philosophy we like to call: "The Rotech Difference."

    What's the Rotech Difference? It's made up of all the benefits, services and offerings available to Rotech Employees. It is the employee–based strategies that make our company an employer of choice in the healthcare industry. As a member of the Rotech Healthcare Team, employees can take advantage of many great opportunities as part of their career path.



    We are seeking a dedicated Interim Medical Billing & Collections Audit Specialist to join our Billing Center Division. In this position you will be responsible for supervising the activities of Billing Center (BCC) employees to ensure that the efficient use of resources are used in accordance with audit policies and process flow in ways that consistently promote patient quality, employee satisfaction and accounts receivable management.

    Essential Duties and Responsibilities

  • Accountability of direct reports; coaching, counseling, team building and training
  • Aggressively manages all non–compliance in a timely, complete and professional manner
  • Assist in internal and external audits and investigations (e.g. Compliance Audits, internal company audits and payer audits)
  • Assist in interviews and recommendations to the BCM for the hiring of best qualified candidates
  • Assumes Billing Center Manager (BCM) duties for short BCM absences of less than a month
  • Conducts employee counseling as needed for attendance, work performance and policy violations
  • Ensures all productivity standards are met in a timely manner through measuring, monitoring and feedback
  • Ensures audit staff are practicing safe work habits to ensure a safe work environment
  • Ensures good communication with locations and auditors
  • Ensures team members maintain full compliance with policy requirements outlined in the employee handbook and BCC policies and procedures
  • Gathers and analyzes information in order to provide recommendations on various issues
  • Identifies team and individual training needs and assists in developing plans for immediate and long–term performance improvements
  • Manages difficult customer or employee situations and responds promptly to customer or employee requests
  • Manages Team and Staff Performance Metrics for continual improvement
  • Monitors and documents employee performance and provides feedback to billing members, emphasizing continuous improvement
  • Prioritizes and plans work activities of billing staff while striving to increase productivity and efficiencies
  • Provides direction to audit staff and resolves problems in a timely and professional manner
  • Responsible for properly communicating updated relevant changes and ensuring staff understands all relevant updates
  • Responsible for the filing and maintenance of all reports as required by company policy and procedure
  • Reviews adjustment, related keying of audits and ensures all adjustments are approved in a timely fashion
  • Reviews all applicable reports for accuracy and missing information and takes appropriate steps to audit, correct, reconcile and follow–up to completion and approval
  • Reviews applicable audits for completeness, unusual items and charges and follows up on any discrepancies
  • Run all applicable reports timely and delegates or distributes as required
  • Serves as a primary line of communication between staff and the BCM
  • Shows Initiative and ability to manage a project
  • Works closely with the BCM
  • Performs other duties as assigned
  • Supervisory Responsibilities

  • Manages all direct reports within their team by reviewing workflow; inquiring about issues, delegating workload, ensuring work is being completed and communicating changes in requirements

    Employment is contingent on

  • Background investigation (company–wide)
  • Drug screen (when applicable for the position)
  • Valid driver's license in state of residence with a clean driving record (when applicable for the position)
  • Education and/or Experience

  • High school diploma or GED equivalent
  • External Hire – three to five years of supervisory experience
  • Internal promotion – one year min as Rotech Collection Supervisor or other similar supervisory position
  • Minimum of two years' experience in billing and collections is highly desired
  • Prior work experience in a team oriented environment highly desired
  • Skills, Knowledge and Abilities

  • Ability to determine root cause analyses and create corrective action plans and results
  • Analyze payer and process trends and outcomes through the use of Excel and other system resources
  • Department Process Knowledge – Excellent knowledge of how the department processes are managed and monitored to achieve goals and productivity standards
  • Effectively communicate in English; both oral and written, with physicians, location employees and patients to ensure questions and concerns are processed in a timely manner
  • Helpful, knowledgeable and polite while maintaining a positive attitude
  • Interpret a variety of instructions in a variety of communication mediums
  • Knowledge of Durable Medical Equipment (DME) or Home Medical Equipment (HME)
  • Knowledge of insurance policies and requirements
  • Knowledge of medical billing practices and of billing reimbursement
  • Maintain confidentiality and practice discretion and caution when handling sensitive information
  • Multi–task along with attention to detail
  • Overtime Management to BCC Goals
  • Payer Knowledge – Excellent payer knowledge and utilization of payer resources for decision making
  • Self–motivation, organized, time–management and deductive problem solving skills
  • SG&A Expense Management
  • Speaks clearly and persuasively in positive or negative situations; listens and gains clarification; responds clearly and concisely to questions
  • System Knowledge – Excellent ability navigating systems and applications and knowledge specific to the department managed and how it is used to make decisions
  • Voluntary turnover comparison to BCC Average
  • Work independently and as part of a team
  • Writes clearly and informatively presents numerical data effectively
  • Physical Demands

  • Ability to speak and hear utilizing a telephone
  • Ability to walk, stand and sit repetitively for prolonged periods
  • Capable of lifting minimum of 10lbs
  • Capable of viewing small print
  • Infrequent overnight travel may be required
  • Requires ability to work on the computer for long periods of time
  • Machines, Equipment and Technical Abilities

  • 12 key calculator
  • Email transmission and communication
  • IMBS system
  • Internet navigation and research
  • Microsoft applications including but not limited to Word, Excel, Power–Point, etc.
  • Office equipment; fax machine, copier, printer, phone and computer
  • Work Environment

  • Office environment in Call Center
  • Airports and airplanes

    Rotech Offers

  • Career Path and Management Opportunities
  • Bonus
  • Employee Discounts, Referral Bonus, Recognition Program and Employee Service Program
  • Cell Phone reimbursement (when applicable for the position)
  • Mileage reimbursement (when applicable for the position)
  • Benefits

  • 401k
  • Medical, Prescription, Dental and Vision plans
  • Flexible Spending Account and Health Savings Account
  • Short Term and Long Term Disability
  • Supplemental Life Insurance
  • Employee Assistance Program
  • Paid Time Off and Paid Holidays
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