Business Analyst - Insurance - Contract - Charlotte, NC

iTech Solutions
Business Analyst – Insurance

Travel as required, approximately 10%.

We are seeking a Senior Business Analyst, Insurance to join our Information Technology team in our Charlotte, NC office as a contractor focusing on a Commercial Auto Guidewire Policy Center implementation that is currently in the User Story Phase.

Main areas of responsibility:

  • Lead requirements definition for complex projects and multi–year strategic initiatives. Identify and translate business needs into clearly defined requirements, and create documentation inclusive of business use cases (User Stories), process flows, data flows, traceability matrices and report mock–ups.
  • Plan, facilitate, and conduct requirements gathering sessions, meetings, and presentations.
  • Lead review sessions for completed business/functional requirements with key business users focused on gaining consensus and final business approval.
  • Build strong relationships within the business units and support functions to understand the business needs.
  • Collaborate with development and testing teams to provide subject matter expertise, ensure that out of the box functionality is leveraged and assist in troubleshooting and resolving issues.
  • Ensure that proposed solutions are focused on improving efficiency and effectiveness of the business processes, and are consistent across products where possible.
  • Participate in the development and planning of the User Acceptance Testing activities, including test plans and scripts, based on requirements.
  • Facilitate UAT execution phase and work with business lead and project manager to obtain user acceptance test signoff.
  • Provide direction and leadership to one or more IT Business Analysts.
  • Travel as required, approximately 10%.

Qualifications, Skills and Experience:
  • 7+ years of business analysis or underwriting experience in Commercial Property & Casualty insurance, including General Liability, Inland Marine, Property, Auto, and Workers Compensation.
  • Strong experience with policy administration solutions. Experience with Guidewire PolicyCenter preferred.
  • Expert understanding of Commercial Lines products (e.g. WC, GL, Commerical Auto, Property) and underwriting processes, including risk selection, pricing, exposure recognition, application of controls, hazard group identification, and frequency and severity management.
  • Exposure to insurance functions, including Claims, Premium Audit, and Loss Control
  • Experienced with business analysis methodologies; working knowledge of both SDLC & PMLC processes.
  • Experience with business process analysis and improvement is helpful, but not required.
  • Hands–on experience writing High–level Business requirements documents and user stories is preferred.
  • Knowledge and experience leveraging both IT solutions and business process improvements.
  • Experience operating and interfacing with business management, including negotiation and presentation skills.
  • Proven track record of creating clear, concise deliverables that reflect a deep understanding of business needs and the out of the box software functionality.
  • Excellent problem–solving and analytical skills.
  • Excellent communication skills, both written and verbal. Understands communication channels and escalates appropriately.
  • Proficiency with process modeling tools (e.g., Visio) and other visualization tools is beneficial.
  • Experience supervising small teams.
  • Strong initiative; able to self–manage. Comfortable with ambiguity and able to work through it to get the right things done.
  • Must be able to see tasks through to completion without significant guidance.
  • Personal time management skills and ability to meet individual and team deadlines.
  • Experience using standard project and business tools including, Microsoft Project, Excel, PowerPoint, Project, SharePoint.
  • Team player who works well with technical and business resources.

  • B.A / B.S degree
  • Certified Business Analyst Professional (CBAP) is a plus, but not required
  • CPCU Designation or advanced degree is a plus, but not required

For more information please contact Tom Mazzulla at or

Since 1995, iTech Solutions Inc., has been providing IT Consulting and Direct Hire Services to the Insurance, Financial, Communications, Manufacturing and Government sectors with local offices in Connecticut, Minnesota, Colorado, Massachusetts, Tennessee, North Carolina, and New Jersey / Pennsylvania area.

Our recruiting strategy is simple, if you want to find qualified IT professionals then use IT professionals to find them. So at iTech Solutions, our personnel are all career IT professionals with a wide range of IT experience. We can honestly say our staff understands the technologies, the complexities of finding and selecting the appropriate personnel and the pressures of running successful IT projects.

Employer will not sponsor applicants for any employment visas, at hiring or in the future, including but not limited to H–1B visas. Corp–to–Corp or subcontract personnel will not be considered for this position.
– provided by Dice