Business Analyst/Quality Assurance Analyst

Donegal Insurance

Donegal Insurance Group is a regional property–casualty insurance company doing business in 26 states, headquartered in Marietta, PA, with 8 regional offices located in Athens, GA, Duluth, GA, Le Mars, IA, Grand Rapids, MI, Albuquerque, NM, Greenville, OH, Glen Allen, VA, and Sheboygan Falls, WI.

Donegal offers a broad range of personal and commercial insurance products sold exclusively through our network of independent agents. We are committed to the independent agency system and proud of the companys heritage, which spans nearly 130 years. Donegals strong financial foundation and successful operating strategies have earned the company a rating of A (Excellent) by the A.M. Best Company, the nations leading insurance rating organization.

Donegal Insurance Group has an opening for a Business Analyst/Quality Assurance Analyst to join our Marietta, Pennsylvania office.

About the role:

The Business Analyst/Quality Assurance Anaylst collaborates with business users and the technical team to translate user requirements into high–level system specifications, develop and coordinates user testing, and assists in training and implementation of new systems or system enhancements. They also support the planning, design and execution of ClaimCenter application testing.

Essential Job Functions:

  • Gathers, analyzes and documents user needs and requirements and assists technical staff in translating the requirements into systems specifications
  • Assists with the project in facilitating and formulating a solutions path
  • Analyst will elicit actual needs of the stakeholders and align the needs of the business units with the technological capabilities
  • Participates in project status meetings including documenting and distributing meeting minutes
  • Coordinates and assists all aspects of implementation including user training as well as producing user procedures and documentation
  • Design and develop test cases, test scripts and validation processes based upon system requirements and functional specifications in an agile software development environment
  • Conducts and coordinates post–implementation testing and routine proactive follow–up with business units to ensure a quality product and high level of functionality is achieved
  • Provides daily support for Claims business units including providing technical guidance, troubleshooting software issues, and working with the Claims Staff to ensure the business goals and needs are met for the business units
  • Assist in some project management responsibilities
  • Assist in the troubleshooting of technical and functional issues with various business initiatives


  • 3 years of Business Analyst and/or Quality Assurance Analyst experience with a working knowledge of the Companys primary systems
  • Previous insurance related experience preferred


  • Bachelors Degree in Computer Science, Business Systems or equivalent experience

We also offer a comprehensive benefits package, including:

  • Medical/Dental/Vision Insurance
  • Company paid life insurance
  • 401k Plan
  • Paid Time Off
  • Sick Days
  • Paid Holidays
  • Incentive Plan
  • Employee Stock Purchase Plan
  • Flexible Benefits Plan
  • Continuing Education Assistance

Donegal Insurance Group participates in E–Verify in the following states: North Carolina, South Carolina, Georgia, Alabama, Mississippi, Tennessee, Utah, Arizona, Nebraska, and Louisiana. If you reside in one of the listed states, please review the "Notice of E–Verify Participation" and the "Right to Work Poster" on the links below:

Notice of E–Verify Participation Poster

(English and Spanish)

Right to Work Poster