Web Business Analyst

TBC Corporation
West Palm Beach

The Senior Technical Business Analyst would be responsible for managing TBC?s web optimization projects, release cycles, overall web operations and recommending best practices for solutions based on user/business needs.? The Business Analyst will provide strategic recommendations and map business requirements and solutions to system/technical requirements.

Company Overview

For 60 years, TBC Corporation (TBC), one of North America?s largest marketers of automotive replacement tires, has been a tire company ahead of the curve. Through worldwide operations spanning wholesale, retail, and franchise, TBC also provides automotive maintenance and repair services with best–in–class brands. TBC meets the needs of consumers in search of total car care at more than 3,200 franchised and company–operated tire and automotive service centers under the brands NTB?, Tire Kingdom?, Merchant's Tire?, Big O Tires? and Midas?. TBC serves wholesale customers in the United States, Canada, Latin America, Mexico and the Middle East through NTW, TBC Brands, TBC Dealer Group, TBC International and TBC de Mexico.

Job Responsibilites
  • Communicate professionally as the primary point of contact amongst business units and franchisees
  • Collect, analyze and document business requirements and transfer knowledge to the development team.
  • Prepare accurate and detailed requirement specification documents, user guides and functional specification documents
  • Design and execute test scenarios as well as manage BUAT when needed
  • Perform detailed technical analysis of bugs and data issues
  • Project management of releases and enhancements
  • Prepare documentation and presentations to update business and franchisees of current releases/enhancements
  • Document current functionalities and assist with user training documentation
  • Oversees, and has accountability for the successful completion of assigned projects
  • Is able to effectively facilitate meetings, demonstrate brainstorming / consensus building skills, and interact with executive level project sponsors
  • Work with UI/UX team members to obtain solutions for best user experience
  • Manage and maintain the collective projects and enhancements around existing platforms including A/B testing and website content publishing
  • Work with Digital Analytics team to better understand optimization opportunities and enhancements for each environment
  • Implement Web solutions by planning project life cycle, monitoring project progress, tracking action items, researching and resolving issues, escalating issues to appropriate team members
  • Work cross functionally with IT, Operations, Merchandising, Marketing, Strategic Analytics, UX/UI, Vendor support groups, POS team, Franchisees and Business Owners
  • Manage and communicate project priorities and release notes to the organization
  • Manage the process by which the organization inputs ideas and requests into the Web & eCommerce Team
  • Generate new and measureable business results that support the overall digital vision
  • Create documentation of process flows
  • 3+ years of experience in one/many of the following fields: Technical Business Analyst, Web Project Management/Operations, Internet applications, digital marketing
  • eCommerce experience ? preferred
  • Strong leadership skills with the ability to motivate a dynamic and creative team to detailed project timelines
  • Excellent communicator with proven ability to clearly convey complex ideas and data in written, presentation and spoken formats to a variety of audiences including executive management
  • Detail oriented team player and strong team management skills?
  • Ability to thrive in a fast paced, high growth environment and work collaboratively with colleagues and staff
  • Proficient with all Microsoft Office applications
  • Competitive compensation
  • Tuition reimbursement
  • 401k plan with a company match. Immediate 100% vesting
  • Comprehensive benefits including medical, dental and vision
  • Company paid short term disability and employer subsidized long term disability
  • Company paid life insurance
  • Generous paid vacation and paid time off
  • Purchase discount program
  • Employee assistance program
  • Flexible spending account
  • Discounted tire and automotive services
  • And more!
TBC Corporation is an Equal Opportunity Employer and maintains a Drug–Free Work Environment.