Credit Controller

The Vale of Glamorgan (Bro Morgannwg)
Credit Controller
Salary up to GBP22,500 per annum + company bonus scheme
Monday – Friday 9am–5pm
Annual leave is 23 days plus bank holidays
Incentive scheme – opportunity to earn up to a further 2 months' salary per year
There is a pension scheme in place which is 3% and 3% contributions after 3 months service
There is a life assurance scheme in place which is one times salary
Onsite parking free of charge
Shuttle bus to and from Cardiff Central train station free of charge
Onsite gym free of charge

Objectives and Responsibilities
• Ensure the accuracy of the sales ledger accounts at all times.
• Ensure that split invoice amendments are passed to the Sales Ledger Administrators on a timely basis, including details of amendments needed.
• Review split amendments that have been made to ensure accuracy.
• Provide the agreed daily KPIs on a rota basis.
• Follow up queries and issues by amending invoices/raising credit notes where applicable.
• Post Bacs and cheque receipts on a rota basis with other credit controllers.
• Work towards monthly cash received targets.
• Assist with sending out split invoices and results as required.
• Provide summary debtor information as and when required.
• Review aged debtors on an ongoing basis.
• Investigate all negative balances on the debtor's ledger and amend/refund clients accordingly.
• Chase debt on a timely basis.
• Arrange refund cheques to be issued where necessary.
• Initiate investigation regarding apparent errors or discrepancies.
• Respond to client queries promptly.
• Ensure appropriate credit control is undertaken whilst maintaining/developing customer relationships.
• Ability to draft letter/emails to clients and internal staff.
• Ensure confident oral communication skills, including a good telephone manner.
• To help ensure that the organisation understands and satisfies the customer's requirements.
• Implement the requirements of the company Quality Management System and help maintain ISO17025:2005 accreditation.
• Deal with telephone and written customer queries relating to sales invoicing.
• Provide ad hoc spreadsheet reports for debtor's analysis as required.
• Ability to work on own initiative and to meet deadlines.
• Ensure all client communications are recorded promptly and correctly on CRM.
• Respect the confidentiality of the information obtained in the course of your duties.

General Office Duties
• Assist with general administrative duties within the Finance team.
• Assist with sending out results and split invoicing when needed during busy periods.
• Comply with SOPs at all times; inform your manager and quality department immediately should there be an error in an SOP or if it needs updating.
• Sustain and promote the aims, ethics and aspirations of the company and participate enthusiastically in the growth and prosperity of the company.
• Ensure good relations and communications with all members of the team and respond politely and in a timely manner to internal and external customers.
• Undertake any other duties which may be requested by your line manager

Privacy Notice

St David Recruitment Services is an Employment Agency providing work–finding services to our clients, candidates and work–seekers. Our Company must process personal data so that we can provide these services and in doing so, the Company acts as a Data Controller.
As a candidate, you may provide personal details to our Company directly in CV form or via our website. Alternatively, we may collect them from another source such as a third party jobs board. As a business, we must have a legal basis for processing personal data and in turn providing work–finding services. In the event that you are a candidate who has formally registered with St David Recruitment Services, please be advised that personal data is processed on the legal basis of 'Contractual Obligation;' the processing is necessary for the performance of a contract. In all other instances, where we receive personal data via direct or indirect means, either supplied by yourself or obtained via a public forum, we process data on the basis of 'Legitimate Interest;' processing is necessary for the purposes of our legitimate interest to provide work–finding services.
St David Recruitment Services will only share personal data with clients who have authorised us to source prospective candidates for permanent or temporary employment. Specific company names will be disclosed in advance of any data being shared.
As a business, we will retain personal data only for as long as is necessary, on a secure CRM system. The Conduct of Employment Agencies and Employment Businesses Regulations 2003, require us to keep work–seeker records for at least one year from the date of their creation or after the date on which we last provide work–finding services. Where applicable, we must also keep payroll records, holiday pay, sick pay and pensions auto–enrolment records for as long as is legally required by HMRC and associated national minimum wage, social security and tax legislation.
As an individual, you have several rights in respect to the processing of your personal data, all of which can be reviewed on our website. This includes the right to withdraw consent at any time by contacting the Recruitment Consultant with whom you initiated contact, or any other employee at St David Recruitment Services.
This e–mail may contain confidential personal data / sensitive personal data and is for the use of the intended addressee(s) only. Onward delivery, copying or similar disclosure of the contents of this e–mail should only be done so in accordance with GDPR legislation. If you receive this email by mistake, please advise the sender immediately and take appropriate measures to delete the content. E–mails sent and/or received via our organisation will retained and monitored for the purposes of ensuring compliance with GDPR