高级应收专员
- Recruiter
- 某知名气体有限公司
- Location
- 上海
- Salary
- 10-15 万
- Posted
- 28 Jun 2017
- Closes
- 19 Jul 2017
- Job role
- Accountant, Financial accountant
- Sector
- Energy/utilities
岗位职责：
Principal responsibilities
To work with customers to achieve prompt payment, confidently and sensitively handling negotiations to achieve a win- win outcome;
To work in partnership with all CSC internal teams and external teams to ensure seamless resolution of customer issues -enabling to payment;
To seek and implement new ideas to improve service to customers and enhance the collection of monies owed;
Directly apply BCP and BOP practices to maximise debtor performance
Use systems to proactively manage outbound credit management calls- utilising systems to capture all customer reactive /proactive customer calls / enquiries to support CRM intent;
Establish positive relationships with customers to maintain loyalty;
Support Brand values through effective customer service;
Effective “advocate” of customer issues, ensure rapid and effective resolution;
Ensures a “Get it right first time” approach is delivered - supported by online help systems, training and coaching;
Able to handle high volumes of customer enquiries, take effective decisions and ensure maximum customer satisfaction;
Positively influence the customer perception via professional revenue management delivery;
Ensure all call compliance factors are met.
To promote direct debit as the preferred method of payment whilst also efficiently facilitating payment by other methods such as credit cards;
Act as a peer coach in offering advice and guidance to less experienced colleagues in line with defined processes and procedures;
To assist implementing HPO credit-to-cash best-practice business processes;
To effectively support legal cases for overdue collection.
任职资格：
Required qualifications/experience
Degree in business or any associated discipline;
At least 3+ years commercial experience, gained in a business to business environment;
Excellent Microsoft office skill, master EXCEL & Power point;
An understanding of basic accounting knowledge is preferable;
An understanding of legal knowledge is preferable.
Principal responsibilities
To work with customers to achieve prompt payment, confidently and sensitively handling negotiations to achieve a win- win outcome;
To work in partnership with all CSC internal teams and external teams to ensure seamless resolution of customer issues -enabling to payment;
To seek and implement new ideas to improve service to customers and enhance the collection of monies owed;
Directly apply BCP and BOP practices to maximise debtor performance
Use systems to proactively manage outbound credit management calls- utilising systems to capture all customer reactive /proactive customer calls / enquiries to support CRM intent;
Establish positive relationships with customers to maintain loyalty;
Support Brand values through effective customer service;
Effective “advocate” of customer issues, ensure rapid and effective resolution;
Ensures a “Get it right first time” approach is delivered - supported by online help systems, training and coaching;
Able to handle high volumes of customer enquiries, take effective decisions and ensure maximum customer satisfaction;
Positively influence the customer perception via professional revenue management delivery;
Ensure all call compliance factors are met.
To promote direct debit as the preferred method of payment whilst also efficiently facilitating payment by other methods such as credit cards;
Act as a peer coach in offering advice and guidance to less experienced colleagues in line with defined processes and procedures;
To assist implementing HPO credit-to-cash best-practice business processes;
To effectively support legal cases for overdue collection.
任职资格：
Required qualifications/experience
Degree in business or any associated discipline;
At least 3+ years commercial experience, gained in a business to business environment;
Excellent Microsoft office skill, master EXCEL & Power point;
An understanding of basic accounting knowledge is preferable;
An understanding of legal knowledge is preferable.