Customer Care Operator (Intern) - On Contract

The position holder will be the first point of contact for the Company and will execute all administrative tasks to the highest quality standards, through the coordination of all front desk activities by greeting/welcoming visitors in person or on the telephone and answering or referring inquiries. The Intern will deal with enquiries on the phone and face to face, supply information regarding the organisation to the general public, clients and customers, and other transactional duties in support of the company's administrative initiatives. The Intern also has responsibility and accountability for the effective processing of payments for our customers. The Intern plays a key role in providing timely and efficient customer service to customers whilst handling their monetary transactions. The position holder takes guidance from the Group Manager, Corporate Services on all administrative front desk duties, as well as from the Finance Manager on all Cashier related duties.
This internship provides administrative support across the organisation. In this regard, the individual must perform the following duties:
Administrative -
* Attend to visitors at the front desk by greeting, welcoming, directing and announcing them appropriately, and providing general information.
* Answer, screen and direct all calls.
* Assist to maintain the Company's 'Info' email account by reviewing and circulating the information, and utilising the Company's software application/database.
* Attend to Company mail -
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Receive, sort, stamp and disseminate all incoming mail;
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Fold, stick and frank outgoing mail as required.
Cashier -
* Attend to walk-in customers by receiving payments and entering same into the Company's software/database.
* Verify all direct payment queries with Clients via email or telephone, as required.
* Enter respective direct payments made directly to Clients into the Company's software application/database.
* Reconcile Point-of-Sale transactions, cheques and cash received with daily cash report on a daily basis.
* Update the Receipt Log from the Company's software application/database on a daily basis.
* Perform other duties that may be assigned.
Education & Certification:
* Pursuing or completion of a first degree in Business Management, Accounting/Finance or a related discipline from a recognised, accredited institution
* Certificate in Customer Service would be considered an asset
* Sound knowledge of modern office management practices
Experience:
* A minimum of two (2) years' experience in a similar position
* A minimum of one (1) year experience managing/handling cash
* Experience in the financial industry would be considered an asset
* Experience with management information systems
* Proven experience and proficiency in Microsoft Office applications with particular emphasis on Word, Excel, Power Point & Outlook We wish to thank all applicants for their interest, however, only those favourably considered will be contacted.

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