*background check required
POSITION OVERVIEW:The Senior IT Business Systems Analyst will work within a team focused on the Digital Commerce capability within the company. The Digital Commerce domain includes IT products and applications, such as eCommerce sites, Inventory Management, Hybris, and SAP and Analytics. This role consults with stakeholders to understand and evaluate current processes and identify complex problems and needs turning those needs into system requirements. Provides technical expertise for system functional specifications and deploys new and current systems, processes and procedures in a cost–effective manner. May configure system settings and options; plan and execute unit, system, and integration testing to meet business requirements. This person will need to have an intimate understanding of the company's business and foundational IT systems to get up to speed quickly and be successful in this role. POSITION OVERVIEW: POSITION RESPONSIBILITIES: Consults with business stakeholders to understand and evaluate current business processes and identify complex business problems and needs turning those needs into system requirements/user stories. Provides technical expertise for system functional specifications and deploys new and current systems, processes and procedures in a cost–effective manner. Ensures integration design between SAP systems and eCommerce (Hybris) or Data information Hub as well as data accuracy exchanged between systems. Possess knowledge of middleware/ETL tools like Informatica and Webmethods. Create documentation such as functional specifications/user stories, workflows and user guides for system solutions. Research system issues, identify root causes and drive resolutions. Motivate others in a team–oriented collaborative environment. Provide clear analysis and documentation of business problems and proposed solutions. Serve as a key IT representative partnering with business stakeholders. Work within Agile and Waterfall frameworks and methodologies. May configure system settings and options; plan and execute unit, system, and integration testing to meet business requirements. May lead cross–functional linked teams to address business or systems issues. Create and maintain As–is and to–be documentation. Create documentation such as functional specifications/user stories, workflows and user guides for system solutions. Partner with technical delivery teams internal and external to design and build IT System. Build and manage process and value stream maps. Identify and define use cases. Motivate others in a team–oriented collaborative environment. DIFFERENTIATING FACTORS Autonomy: Seasoned individual contributor. Works independently under limited supervision to determine and develop an approach to solutions. Coaches and reviews the work of other specialists; may manage projects/processes. Organizational Impact: May be responsible for entire projects or processes within the job area. Contributes to the completion of workgroup objectives, through building relationships and consensus to reach agreements on assignments. Innovation and Complexity: Problems and issues faced are difficult, and may require an understanding of multiple issues, job areas or specialties. Makes improvements of processes, systems or products to enhance the performance of the job area. The analysis provided is in–depth in nature and often provides recommendations on process improvements. Communication and Influence: Communicates with senior internal and external customers and vendors. Exchange information of facts, statuses, ideas, and issues to achieve an objective, and influence decision–making. Leadership and Talent Management: May provide guidance, coaching and training to other employees within the job area. May manage projects, requiring delegation of work and review of others' work product. Required Knowledge and Experience: Requires advanced knowledge of job area combining breadth and depth, typically obtained through advanced education combined with experience. May have practical knowledge of project management. Requires a Baccalaureate degree (or for degrees earned outside of the United States, a degree which satisfies the requirements of 8 C.F.R. ?? 214.2(h)( 4)(iii)(A) and a minimum of 5 years of relevant experience, or advanced degree with a minimum of 2 years relevant experience. Requires at least 1 year of direct experience in the Customer Service/Care function within the company. A DAY IN THE LIFE Work in an open floor plan co–located with the digital commerce team. Attend daily standup meeting and participate to ensure release success. Work with global or local business partners on new feature development by understanding business needs, creating a solution and partnering with delivery team on design and development. Use tools to manage new project or feature demand and create estimates to share with partners. Partner with IT delivery team on defining features and designing solution. Document within Agile tool such as VersionOne. Review and prioritize support defects and release defects. Maintain a prioritized product backlog within Agile tool. Review and ensure documentation is maintained for all features in products. Analyze performance metrics using analytic tools such as New Relic. Attend team meetings to grow relationships, collaborate and partner to achieve team outcomes. Create plans and schedules to ensure results are achieved. Jump into impromptu discussions with product, delivery and test team members to help achieve team outcomes. Use online communication tools such as Jabber and Slack to efficiently communicate and drive outcomes with local and extended team. Respond and adapt to a dynamic and ever–changing environment where priorities and focus need to be shifted to meet business and technical realities.