Business Analyst, Chapter Lead (Digital Sales Experience)
- Recruiter
- ANZ
- Location
- Melbourne, Victoria, Australia
- Salary
- Competitive salary
- Posted
- 12 Oct 2019
- Closes
- 16 Oct 2019
- Ref
- 6641810
- Job role
- Business analyst
Analyst, Chapter Lead (Digital Sales Experience)
We’ve changed the way we run the Australia business, adopted a new way of working and introduced design thinking approaches so we can build a better ANZ for our customers today and in the future. The success of our Australia business – made up of Australia Retail & Commercial led by Mark Hand, and Digital & Australia Transformation led by Maile Carnegie - is dependent on having great people to deliver quality outcomes for our customers.
Working within the Digital Sales Experience Tribe, you will be joining a team who are passionate about attracting & activating customers through Digital Channels, as well as defining and developing sales & engagement strategies across all channels. From a customer perspective, we want to ensure our customers can easily find, learn about, buy and activate our products & services digitally.
We’re looking for a motivated, collaborative and inspired analytics leader to take up a leadership role within our tribe. They will be responsible for leading our group of analysts and provide them with growth opportunities by challenging them to achieve mastery in the world of analytics across 3 key disciplines, inclusive of business, technical and data analytics.
We operate in a scaled agile development environment using human centred design to define and solve problems to deliver the best outcomes for our customers and our business. You’ll work collaboratively with your business and technology teams, across multiple banking channels. This means you will get to:
Solve for problems and issues that matter. You’ll work on providing solutions that make an impact to customers, from providing cutting edge customer engagement tools to ensuring that our website is fit for purpose. You’ll have a laser focus on customers, using human-centred design to provide simple and impactful solutions.
Develop both breadth and depth . We want great analysts and we will foster our people’s talent by giving opportunities to work on things that develop both your deep technical expertise, as well as your broad end-to-end understanding. At times you may be analysing a specific individual use case that pertains to our tribes needs, and at other times you may work on analysing cases that will have an impact on the entire bank and its customer base - either way, you get to work on missions that excites you and ignites your passion.
Work Agile in multidisciplinary teams . You won’t be faced with traditional hierarchies. Instead, working Agile means you will be constantly testing, iterating, and making rapid decisions as you go. Analysts will get to self-organise and work in squads consisting of content developers, engineers, customer journey experts and product owners who come from different domains. It’s not about getting something perfect, but about constantly testing and iterating.
Own it . Most importantly, you’ll get to deliver end to end service, and shape how ANZ delivers on their commitment to providing great customer service through technology.
Analyst, Chapter Lead
As a chapter lead, you are responsible for building world class capability in your chapter. Along with Product Owners and coaches, Chapter Leads care for and nurture the growth of their chapter members to ensure they are inspired by a sense of purpose and are continually building their mastery and autonomy.
You’re a highly collaborative analytics leader who has had experience working in a large, multifaceted organisation. You know what it takes to lead a multi-disciplinary team and how important it is to plan, strategise and deliver insights together. You will bring domain knowledge or deep expertise on a specific topic and develop this expertise and T-shaped capability in your chapter members.
What might a day in the life look like?
As an Analyst, Chapter Lead in Digital Sales Experience, you will be responsible for leading the analysis of complex business and technology issues in order to establish the way forward with regards to either process or technology engineering.
Here are some of the things that you will be working on a daily basis:
What will be in your toolkit?
This is a Full-time, Permanent role based in 833 Collins St, Docklands VIC
We’re making ANZ a great place for our people to grow. You’ll learn and innovate, because underpinning everything we do is a Growth Mindset. We’ll challenge you to become an industry-leading analyst, while supporting you in a friendly work environment.
We’ve changed the way we run the Australia business, adopted a new way of working and introduced design thinking approaches so we can build a better ANZ for our customers today and in the future. The success of our Australia business – made up of Australia Retail & Commercial led by Mark Hand, and Digital & Australia Transformation led by Maile Carnegie - is dependent on having great people to deliver quality outcomes for our customers.
Working within the Digital Sales Experience Tribe, you will be joining a team who are passionate about attracting & activating customers through Digital Channels, as well as defining and developing sales & engagement strategies across all channels. From a customer perspective, we want to ensure our customers can easily find, learn about, buy and activate our products & services digitally.
We’re looking for a motivated, collaborative and inspired analytics leader to take up a leadership role within our tribe. They will be responsible for leading our group of analysts and provide them with growth opportunities by challenging them to achieve mastery in the world of analytics across 3 key disciplines, inclusive of business, technical and data analytics.
We operate in a scaled agile development environment using human centred design to define and solve problems to deliver the best outcomes for our customers and our business. You’ll work collaboratively with your business and technology teams, across multiple banking channels. This means you will get to:
Solve for problems and issues that matter. You’ll work on providing solutions that make an impact to customers, from providing cutting edge customer engagement tools to ensuring that our website is fit for purpose. You’ll have a laser focus on customers, using human-centred design to provide simple and impactful solutions.
Develop both breadth and depth . We want great analysts and we will foster our people’s talent by giving opportunities to work on things that develop both your deep technical expertise, as well as your broad end-to-end understanding. At times you may be analysing a specific individual use case that pertains to our tribes needs, and at other times you may work on analysing cases that will have an impact on the entire bank and its customer base - either way, you get to work on missions that excites you and ignites your passion.
Work Agile in multidisciplinary teams . You won’t be faced with traditional hierarchies. Instead, working Agile means you will be constantly testing, iterating, and making rapid decisions as you go. Analysts will get to self-organise and work in squads consisting of content developers, engineers, customer journey experts and product owners who come from different domains. It’s not about getting something perfect, but about constantly testing and iterating.
Own it . Most importantly, you’ll get to deliver end to end service, and shape how ANZ delivers on their commitment to providing great customer service through technology.
Analyst, Chapter Lead
As a chapter lead, you are responsible for building world class capability in your chapter. Along with Product Owners and coaches, Chapter Leads care for and nurture the growth of their chapter members to ensure they are inspired by a sense of purpose and are continually building their mastery and autonomy.
You’re a highly collaborative analytics leader who has had experience working in a large, multifaceted organisation. You know what it takes to lead a multi-disciplinary team and how important it is to plan, strategise and deliver insights together. You will bring domain knowledge or deep expertise on a specific topic and develop this expertise and T-shaped capability in your chapter members.
What might a day in the life look like?
As an Analyst, Chapter Lead in Digital Sales Experience, you will be responsible for leading the analysis of complex business and technology issues in order to establish the way forward with regards to either process or technology engineering.
Here are some of the things that you will be working on a daily basis:
- Analysing complex systems and providing advice and designs for product owners and cross functional teams.
- Solving problems for the business and providing creative solutions
- Communicating with a diverse group of stakeholders both inside the bank and outside.
- Give the why behind the numbers, being able to articulate business value using data.
- Continuously learn, both the art of analysis as well as different domains
- Managing and supporting a team of analysts, teaching and modelling best practices in analysis.
- Create and Promote the new culture and support personal development
- Develop Chapter Expertise in yourself and others
- Share knowledge and align development across your chapter members
- Identify continuous improvement initiatives that satisfy business need and align with strategy
- Enable collaboration and knowledge sharing between the analytics community, tribe members, vendors and external sources
What will be in your toolkit?
- In-depth knowledge and understanding of analytics tasks, highly skilled in elicitation techniques and experienced in requirements gathering skills.
- Significant experience in leading workshops and collaborating with stakeholders for ideation, gathering requirements and developing appropriate requirements specification and solution documentation. Proven ability to lead iteration of requirements and actively seek feedback from stakeholders and users, and manage through definition, design, implementation and build.
- Ability to explore customer needs in a data-driven way, develop and implement innovative solutions, test the outcomes, and iterate
- Strong communication, problem solving and quantitative analysis skills.
- A thirst and willingness to expand knowledge with new technologies
- Analytical and inquisitive mindset to continuously improve the level of insight surfaced
- Strong ability to translate insights into practical business recommendations
- Be a natural at bringing people together to collaborate, connect dots and solve problems
- Ability to effectively communicate to all stakeholders (technical and non-technical)
- Deep expertise in your Chapter area combined with broad capability and a proven ability to innovate and adapt to the latest developments
- Exceptional interpersonal skills, including the ability to inspire, mentor, coach and develop others
- Experience leading high performing diverse teams, including leadership through change
- Passionate about coaching and continuous improvement to develop capability within the chapter
- Demonstrated the ability to coach and mentor team members
- Ability to quickly grasp new content and the ability to translate this to your Chapter
- Proven analytical skills and data-driven decision maker
- Ability to ask for and give feedback
This is a Full-time, Permanent role based in 833 Collins St, Docklands VIC
We’re making ANZ a great place for our people to grow. You’ll learn and innovate, because underpinning everything we do is a Growth Mindset. We’ll challenge you to become an industry-leading analyst, while supporting you in a friendly work environment.