Head of B2B Business Intelligence

Digicel Group is a total communications and entertainment provider with operations in 31 markets in the Caribbean, Central America and Asia Pacific. After 18 years of operation, total investment to date stands at over US$5 billion worldwide. The company is renowned for delivering best value, best service and best network.
Digicel also runs a host of community-based initiatives across its markets and has set up Digicel Foundations in Haiti, Jamaica, Papua New Guinea and Trinidad and Tobago which focus on educational, cultural and social development programmes.
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Job Title: Head of B2B Business Intelligence Location: Group Trinidad Expected Starting Period: Third Quarter 2019 Summary/Objective: The HEAD OF B2B BUSINESS INTELLIGENCE will be responsible for driving revenue from key lines within Digicel Business through customer insights, business analytics, proposition creation and development of new products and services.
Main Duties & Responsibilities:
* Manage the product analysis function to ensure that the company wide KPIs are met across Corporate Mobile and ICT.
* Drive key revenue streams to grow the product portfolio revenue
* Conducting primary and secondary research on markets across ICT and Corporate Mobile.
* Strategically working at all levels of the business driving key revenue lines.
* Identify and implement new promotions, products or pricing initiatives to drive revenue
* Identifying issues, gathering primary data, and presenting recommendations to key decision makers
* Building strong business relationships with Markets
* Being a key team member on advisory assignments: strategy reviews and development, market assessment, product development
* Analyze and measure performance of key product lines and the overall business through daily, weekly, monthly reports and KPIs for the business.
* Develop tools for insight into product lines for ICT and Corporate Mobile.
* Undertaking continuous market and competitor analysis leveraging customer insights to define product propositions.
* Track the status of existing products and new product developments across the portfolio.
* Designing and executing strategic and financial analyses on prospective markets. Using insight led analytics to work with the Head of B2B Pricing and the Market Heads of Sales to drive the following:
o Churn - Implement and develop key anti churn and SOW initiatives to the base to keep customers on the Digicel network
o Price increase initiatives
o Margin improvements on plans
o CVM activities
o Reduced rebates
* Moving the market to action; developing a plan to implement strategic recommendations; managing execution and tracking success
* Contributing to the delivery and presentation of client deliverables and marketing initiatives
* Coaching and supervising junior staff, developing your leadership skills
* Adhoc reporting and business case analysis
Qualifications:
* Minimum of a First (1st) degree in Business, Finance, Marketing or Science (or equivalent professional qualification).
* 10+ years' of experience within the telecom industry
* Sound Knowledge of budget and business case preparation and financial analysis
* Strong project management experience (or qualifications)
Functional Skills:
* Attentive to detail
* Self-motivated and result-oriented approach to work
* Strong organizational skills
* Ability to multi-task and deliver against competing priorities
* Ability to build strong relationships and work as part of inter-disciplinary teams
* Ability to strive in a fast-paced and demanding service environment
* Able to operate autonomously and demonstrate initiative in problem solving, decision making and proactive approach to job.
* Confidentiality and trustworthiness.
* Initiative and resourcefulness in the conduct of duties.
* Strong communication (oral and written) and interpersonal skills.
* Ability to relate to a diverse working environment

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