Junior Business Analyst

Recruiter
Harvey Nash
Location
Yorkshire
Salary
Competitive Salary
Posted
03 Oct 2019
Closes
17 Oct 2019
Ref
8565_6602582
Job role
Business analyst
Junior Business Analyst - Harrogate - £30k - Flexible Working

Harvey Nash is partnering a forward thinking market leading company in Harrogate to recruit a Junior Business Analyst. You will be part of a team of Business Improvement analysts who support the company's mission to deliver out of this world customer experience.

Working as part of the busy IT and Change Team, your mission will be to work across the business to help teams undertake process improvement to ensure we give customers the power over their energy supply.

You will drive improvements and support the delivery of change through excellent communication to relevant stakeholders. No day will be the same and you will work with a variety of individuals across multiple operational teams in order to ensure the customer is at the heart of all business change.

You will drive a culture of continuous improvement as you work, you will empower people to think about root causes of issues and how to make the improvements going forward. With a keen eye for detail and a passion for learning the perfect candidate will be values driven and enjoy working with a variety of people on projects of varying sizes. The perfect candidate will be looking to improve their skills and learn on the job as they go.

Responsibilities:
  • Carry out a variety of analysis activities including Process mapping, Customer Journey Mapping, Impact Assessments, Root Cause Analysis and quantitative and qualitative research and present your findings in a format fit for your audience.


  • Recommend changes and improvements, explain the costs and benefits of your recommendations and then measure the results.


  • Bring the different business/customer touchpoints together to identify issues and problems.


  • Identify where business readiness activities are required, produce learning guides, briefings, and work with the relevant stakeholders to do so.


  • Work closely with the teams to understand operational issues and support them in problem solving.


  • Work with IT & Change team to specify business and customer requirements and act as facilitator to deliver small change


  • Support Project managers in identifying deliverables and change to process, draw out key information from operational stakeholders to enable the smooth delivery of the project


Skills required:
  • Excellent communication skills at all levels of the business


  • Excellent analytical skills


  • Ability to prioritise and work to deadlines


  • Ability to work independently


Please don't hesitate to submit your CV to to apply for the role or for more information. You do not want to miss out on the chance to work for this organisation! They have a unique working culture with some fantastic quirky benefits.

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