Night Audit / Overnight Front Desk Agent

Recruiter
Crowne Plaza Chicago O'Hare
Location
Des Plaines
Salary
Competitive
Posted
22 Sep 2019
Closes
23 Sep 2019
Job role
Audit
Contract type
Permanent
Hours
Full time
The Crowne Plaza O'Hare Hotel & Conference Center located in Rosemont, IL is looking for a Night Auditor/Overnight Front Desk Agent.

We are looking for a reliable, trustworthy individual to fulfill?the duties of night auditor.Must have ability to work overnight shifts?

Summary:
The Night Auditor is responsible for operating the front desk while providing a variety of hotel services for guests to optimize guest satisfaction and revenue optimization.

Essential Duties and Responsibilities:
Greet guests immediately with a friendly and sincere welcome.

Register guest into hotel in a prompt and courteous manner using up selling techniques and Crowne Plaza marketing programs to maximize room rates. Prepare for all group check ins and outs, VIP arrivals, and any special assignments given.

Pre–register, block reservations following hotel rate structures, discounts and sell strategies.

Run night audit and preparing daily reports.

Maintain procedures for security of monies, credit control, and handling of financial transactions.

Be familiar with all events, functions, and groups as well as the hotel brand, product and surrounding area.

Book guests reservations using knowledge of occupancy, arrivals and departure information.

Protect the privacy of guest.

May provide PBX coverage as needed.

–Complete designated assignments and duties delegated by management

Requirements:

Hotel Front Office experience, a must.

Be able to work flexible shifts including overnights, holidays and weekends.

Excellent communication skills.

College degree required or equivalent experience.

EOE

?

Hotel Front Office experience, a must.

Opera Experience, a plus.

Be able to work flexible shifts including overnights, holidays and weekends.

Excellent communication skills.

College degree required or equivalent experience.

EOE