Document, DocuSign Business Analyst

JSC Federal Credit Union
20 Sep 2019
23 Sep 2019
Job role
Contract type
Full time
LOCATION:This position is located in the Clear Lake area.???The DocuSign Business Analyst role makes a difference in our members' lives by implementing solutions to automate and improve business processes attributed to the overall member experience. This role will be responsible for implementing solutions to automate and improve productivity of the business processes across core functions (Retail Market, Marketing, Tech Support, and Finance) for a rapidly growing organization. The ideal candidate possesses the skills to analyze complex business processes and lean out the process with a focus on workflow automation and digitization. DocuSign Business Analyst is responsible for business need gathering, DocuSign configuration, testing, training and post deployment support. Experience with Salesforce DocuSign API highly preferable. ?? Partner with Digital Product Manager to build prioritized roadmap of additional use cases through 2020.?? Assist with Lean Business Case development and Cost/Benefit analysis for initiatives.?? Document current business processes and understand business strategy to recommend DocuSign solutions that meet a business unit's overall vision. ?? Develop user stories and to–be process flows to support the design and development of DocuSign solutions.?? Participate in key meetings with Business teams including design ideation sessions, story–writing workshops, system demonstrations, user acceptance testing, and end user training.?? Partner with Business Analysts for Salesforce, Tableau, and other enterprise systems to define the optimal business solution.?? Collaborate with developers, QA and Business teams to test and verify that solutions will meet the business requirements.?? Complete the configuration for user stories within DocuSign. Maintain and enhance workflows, function and configurations within DocuSign.?? Manage configuration of the applications you support.?? Partner with stakeholders to prepare for Go–Live and post–go live support.?? Experience with needs of a change management plan for Go–Live deployment activities and post install checkout activities.?? Work with Business Performance Analyst to develop and maintain analytics through reports and dashboards.?? Provide support for application related issues.?? Develop and/or maintain training documentation and materials.?? Fosters a positive and engaging work environment for team members;?? Collaborate with members of the management team; and?? Assumes responsibility for related duties and special projects as required or assigned; EXPERIENCE: ?? Experience using DocuSign to develop business solutions.?? 2+ experience with DocuSign with a portfolio that demonstrates broad base DocuSign knowledge.Strong written and verbal business communication skills.Ability to apply business practices and acumen to internal customer requests to validate alignment with organization goals. Strong technical aptitude and problem–solving approach.Strong internal stakeholder/customer service skills.Ability to use research to resolve issues and escalate issues as needed.Ability to develop test scripts and execute testing scenarios.Ability to work both independently and collaboratively to achieve team success.?? Ability to occasionally travel as needed (10% or less). PREFERRED EXPERIENCE: ?? Experience implementing and configuring DocuSign in banking or other financial services firms.?? Familiarity with financial industry standards for data security and regulatory requirements.?? Expertise configuring DocuSign templates and building libraries of templates for use by multiple users within an enterprise.?? Ability to advise business users on best practices use of the DocuSign platform.Experience with Agile/Scrum methodology, sprint planning and execution. EDUCATION: ?? Bachelor's Degree in a Business–related field of study INTERPERSONAL SKILLS: A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and is usually of a personal or sensitive nature. Work may involve motivating, influencing or training others. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others.

PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an individual to successfully perform the essential functions of this job. These include the ability to:sit and / or stand for long periods of time;reach arms above shoulder level;crouch / stoop / kneel / crawl; andVision abilities include close vision, color vision and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.