Intermediate Representative, Client Processing

Job Description

• Applies expertise and judgement in providing quality, and occasionally complex client service and support to internal and external clients on a daily basis, including phone interaction, problem resolution, transaction processing (i.e., STP, manual), reconciliations and accounting services, and updates to client accounts in a timely manner.
• Performs a variety of operational tasks in a product or functional area, including processing updates to client accounts or company records and interpreting and handling exceptions.
• Investigates and corrects errors in client accounts.
• Conducts independent analysis and policy interpretation.
• Responsible for reconciliations, including reconciling cash breaks, position differences, and gathering and compiling data.
• Serves as the primary point of contact for clients and executes all correspondent requisites in a timely and accurate manner with an understanding of the underlying business and specific client needs.
• Maintains correspondent accounts in accordance with applicable regulations and policies, ensuring regulatory compliance and minimizing exposure related to assigned processing tasks.
• Accurately opens and updates accounts or company records.
• Works closely with technology and systems teams to ensure the system is efficient and incorporates any necessary risk mitigations.
• Provides product knowledge, market nuances and requirements and technical assistance, as necessary.
• May review and check work of other Client Processing Support staff and help resolve escalated issues. No direct reports.
• Provides guidance to less experienced Client Processing Support staff, as needed.
• Responsible for the quality and completion of own work

Qualifications

• High school/secondary school or the equivalent combination of education and experience is required.
• Bachelors degree preferred
• 3-5 years of total work experience preferred
• Experience in brokerage processing preferred.

BNY Mellon is an Equal Employment Opportunity Employer.

For further information, and to apply, please visit our website via the “Apply” button below.