Collection Analyst - 6 Months Contract

Responsibilities:

• Effectively manages assigned portfolio ranging from simple to medium complexity transactions
• Follows defined dispute management processes, by recording customer disputes in a clear, concise manner ensuring correct internal referral for dispute resolution. Enhances customer satisfaction by effectively communicating actions to resolve disputes
• Follows recommended best practice approach in system usage to ensure that an accurate record exists for all portfolio transactions and that internal partners can instigate appropriate actions
• Makes recommendations to management for change in processes adopted to improve quality and effectiveness of assigned work
• Takes responsibility for assigned portfolio by proactively applying cash to invoices advised by the customer. Reaches out to customer promptly on receipt of cash with no advised remittance
• Takes steps to reconcile customer accounts so that there is always a clear and accurate view of the outstanding debtor position. Seeks assistance from more experienced colleagues where required
• Follows the direction of collection strategies undertaking a proactive and effective approach and escalating at the appropriate point in the process
• Engages positively with both external customers and internal partners to develop positive business relationships
• Adopts the most effective method of customer contact to collect cash promptly
• Understand assigned customers’ business and organizational structure at a high level noting key contacts for the purpose of cash collection and dispute resolution
• Identifies appropriate customer contacts to obtain payment and/ or identify and resolve issues. Records customer contact information to enable colleagues to pick up during periods of absence
• Follows up in a timely manner on aging debtor transactions, customer requests or issues
• Carries out a preliminary quality checks on high value current transactions to establish collectability (For example: Delivery of invoice/ format/ Purchase order alignment)
• Participate in customer and internal case resolution meetings as required
• Prepare adequately and present customer position at “one to one” manager review meetings. Carry out the agreed actions and report back on progress

Education and Experience Required:

• First level university degree with a focus in business or economics recommended or equivalent experience.
• Typically 1-3 years of experience in collection/finance.

Knowledge and Skills:

• Written and verbal communication, negotiation, and conflict resolution skills.
• Advanced English any other language is a plus
• Accounting knowledge.
• Problem solving skills.
• Prioritization skills.
• Dispute management process understanding
• Influence skills.