Debt Collector
- Recruiter
- Brighter Monday
- Location
- Nairobi, Kenya
- Salary
- Competitive salary
- Posted
- 10 Jul 2019
- Closes
- 28 Jul 2019
- Ref
- 5d3c270ce4b028160a3e9eef
- Job role
- Accountant
- Sector
- Accounting - Public practice
The position entails strategising means of contacting account holders to ensure they make payments accordingly.
Job Description
Responsibilities
Requirements
The preferred candidate should be a holder of a Bachelor's degree with minimum KCSE B minor. Experience in debt collection is key.
- Minimum Qualification: Bachelor
- Experience Level: Entry level
- Experience Length: 1 year
Job Description
Responsibilities
- While adhering to company policies and procedures, demonstrates good customer service skills while initiating outbound calls and receiving inbound calls from account holders.
- Negotiates account resolution and accurately inputs and documents actions within the collection systems while maintaining company performance and productivity standards.
- Maintains up-to-date customer contact information in the collections systems.
- May be required to support other queues to facilitate teamwork in the department.
- Escalates and assists other team members with calls as needed.
- Serves as a resource/subject matter expert and may provide training to fellow team members
- May be required to initiate external contact with customers and may perform advanced loss prevention activities (i.e. skip tracing, field chasing, account settlement) or administrative work.
- Other duties as assigned.
Requirements
The preferred candidate should be a holder of a Bachelor's degree with minimum KCSE B minor. Experience in debt collection is key.
- Strong interpersonal skills
- Strong analytical skills
- High level of integrity
- Ethical
- Excellent communication skills (written, verbal and telephone)
- Computer skills
- Enjoys a fast paced environment
- Prior collections experience
- Strong work ethic
- Goal/Results driven
- Time management skills
- Ability to prioritize
- Self motivated
- Excellent organizational skills
- Solutions driven
- Persistent, assertive and competitive natured
- Customer service oriented
- Excellent negotiation skills
- Decision making ability
- Positive attitude
- Excellent people skills
- Works well under pressure