Associate Director, Tax Operations

Recruiter
RBC Investor & Treasury Services
Location
Kuala Lumpur, Malaysia
Salary
Competitive salary
Posted
17 Jul 2019
Closes
18 Jul 2019
Ref
5d2ef8a4e4b0e621d8462eba
Job role
Finance director, Tax
Sector
Accounting - Public practice
Experience level
Director
What is the opportunity?

Investor & Treasury Services Malaysia is a processing center of operational excellence supporting 10 countries across three geographic time zones. The country employs a global operating model to maximize efficiencies across time zones and supports a 24/7 operations.

Reporting to the Director of Entitlements, Malaysia, you lead a team to ensure accurate and efficient processing of all Entitlements and Tax Operations events. The role will also oversee the management of operational risk, financial control and the development of the team's capabilities to optimize operational efficiency.

You will be supporting the Europeregion with working hours between 3:00pm and 12:00am.

What will you do?
  • Facilitate and Implement a transformational plan for Tax Operations with a view to decrease operational risk and increase the client experience
  • Conduct research into operational processes, analyzing technical requirements to increase efficiency and control
  • Review research into global tax market reclaim changes and operationalize those processes with a risk based approach.
  • Build superior working relationships with global sub-custodians and local tax offices to increase the speed and effectiveness of both the Tax Reclaim and Tax Relief at sources processes
  • Ensure quality of service is delivered is in line with SLA's in place and superior quality, timeliness and cost effective of information delivery to internal and external clients.
  • Ensure optimal use of financial/people resources to manage volumes, changes in practice or product development including development and implementation of metrics, KPI's and capacity modeling.
  • Ensure errors and omissions are maintained at an absolute minimum, or where occurring are not repetitive in nature as part of managing key risk indicators.
  • Maintenance of satisfactory internal and external Audit/Regulatory/Risk Ratings and Reviews.
  • Maintain checks and balances to ensure that all procedures and control functions are adequate to minimize financial loss to RBC I&TS and its clients.


What do you need to succeed?

Must-have
  • Post-secondary education or equivalent qualifications in any field
  • Knowledge of Tax Operations around Tax Reclaims and Relief at Source Processes
  • 4-7 years' experience in managing and coaching small teams of operations professionals
  • Effective communication and interpersonal skills with strong fluency in English
  • Proven record of operational transformation and process improvement expertise

Nice-to-have
  • Process Optimisation Qualifications ie 6 - Sigma, Kaizen, DMAIC
  • Understand of IT Language and Data Visualization Skills, ie VBA, Python, Tableau
  • IAQ, FCA or MBA qualifications


What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
  • A comprehensive Total Rewards Program including performance based bonuses, flexible benefits, and competitive compensation
  • Leaders who support your development through coaching and managing opportunities
  • A world-class training program in financial services
  • A collaborative dynamic culture where personal initiative and hard work are recognized and rewarded

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