Deloitte Managed Solutions - Director

Sydney, New South Wales, Australia
Competitive salary
17 Jul 2019
18 Jul 2019
Approved employers
Approved employer
Job role
Finance director
Deloitte Managed Solutions - Director

  • Rewards platform
  • Agile working environment
  • World-class learning and leadership programs
Join our Deloitte Managed Solutions team as they design, implement and manage high quality, cost efficient remediation programmes and complaint handling operations of all sizes.

What will your typical day look like?
No two days are the same in Deloitte Managed Solutions (DMS) as we offer services in operational delivery, technical remediation work and technology innovation to support scalable remediation programs. As an Operations Director in the DMS practice, you will both lead engagements and manage teams while also seeking out new opportunities in the market. Working closely with Partners, you will play a critical role in designing, setting-up and delivery of the operational set up and infrastructure of a large scale remediation project. Honing in on your project management expertise, you will support senior operational leadership and work together to ensure that operational tasks align with best practice and budget. You can also expect to:

  • Take the lead on the design and development of responses to client requests for proposals, including design of an operational approach, team co-ordination, and operational costing.
  • Strategically manage a portfolio of projects across the life-cycle of an engagement
  • Support and mentor junior team members, develop and upskill the wider team for operational excellence on the project.
About the team
The Financial Services industry is facing significant misconduct challenges that have resulted in loss of customer trust and reputational damage. That's why they come to us. At Deloitte Managed Solutions (DMS), we run remediation programs to help clients facing operational processing challenges get back on their feet. Develop your expertise as your work with our Advisory specialists to craft, implement and manage high quality and cost-efficient large-scale remediation projects!

Enough about us, let's talk about you.
You are someone with:
  • A background in Financial services industry (preferred, but not essential)with exposure to remediation, large scale operations , complaint handling, claims processing and conduct risk reviews in Australi
  • Proven Project Management Skills demonstrated in previous experience managing junior staff, client stakeholders and timely reporting to internal and client senior management
  • A strong sense of ownership, accountability and drive to deliver high quality outcome and a scalable operational delivery program
  • Strong analytical and problem solving skills and the ability to translate information into creative solutions that benefit the business and gain efficiencies within the operating model of the program
  • Proficient understanding of current economic, regulatory and market trends relevant to the operation
Why Deloitte?
At Deloitte, we create positively differentiated work experiences that enable our people to feel valued and achieve their full potential. We value difference, and embrace people with diverse backgrounds and thinking styles. Knowing that people work best in different ways, we are happy to discuss alternative arrangements if the working pattern you are looking for is not specifically indicated.

Next Steps
Sound like the sort of role for you? Apply now. The minimum salary requirement for this role is $135,000 per annum, inclusive of 9.5% superannuation.

By applying to this job you will be assessed against the Deloitte Global Talent Standards. We've designed these standards to provide our clients and candidates with a consistent & exceptional Deloitte experience globally.

Deloitte Touche Tohmatsu is the DTTL member firm in Australia ("Deloitte Australia"). "Deloitte" is the brand under which tens of thousands of dedicated professionals in independent firms throughout the world collaborate to provide audit, consulting, financial advisory, risk management, tax and related services to select clients.

Requisition code: AUEXP157443

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