Deloitte Managed Solutions - Senior Manager

Sydney, New South Wales, Australia
Competitive salary
16 Jul 2019
18 Jul 2019
Approved employers
Approved employer
Job role
Deloitte Managed Solutions - Senior Manager

  • Agile working environment
  • Rewards platform - your hard work won't go unnoticed at Deloitte
  • World-class learning and leadership programs
Join our Deloitte Managed Solutions team as they design, implement and manage high quality, cost efficient remediation programmes and complaint handling operations of all sizes.

What will your typical day look like?
No two days are the same in Deloitte Managed Solutions (DMS) as we offer services in operational delivery, technical remediation work and technology innovation to support scalable remediation programs. Our clients trust us to support them through periods of regulatory change and help them navigate the operational impacts to their business. You will be providing a range of operational support to deliver large-scale remediation projects to clients in the financial services industry or across any sector! Not only will you be involved in operational reporting on compliance and record keeping such as target, quality assurance, capacity planning, contractor performances and operational risks, you will also be building relationships both internally and externally as you manage client relationships and mentor junior members of the team!

About the team
The Financial Services industry is facing significant misconduct challenges that have resulted in loss of customer trust and reputational damage. That's why they come to us. At Deloitte Managed Solutions (DMS), we run remediation programs to help clients facing operational processing challenges get back on their feet. Develop your expertise as your work with our Advisory specialists to craft, implement and manage high quality and cost-efficient large-scale remediation projects!

Enough about us, let's talk about you.
You are someone with:
  • A background in Financial services industry (preferred, but not essential) with exposure to budgeting, forecasting, planning, remediation, large scale operations , complaint handling, claims processing and conduct risk reviews in Australia
  • Exceptional stakeholder engagement and communication skills with demonstrated ability to build credibility with senior management on your own covering operational, IT & procurement people
  • Lead large project teams to deliver high-volume and translate complex operational processes into operable scalable solutions
  • Strong analytical and problem solving skills and the ability to translate information into creative solutions to benefit the business
Why Deloitte?
At Deloitte, we create positively differentiated work experiences that enable our people to feel valued and achieve their full potential. We value difference, and embrace people with diverse backgrounds and thinking styles. Knowing that people work best in different ways, we are happy to discuss alternative arrangements if the working pattern you are looking for is not specifically indicated.

Next Steps
Sound like the sort of role for you? Apply now. We'd love to hear from you! The minimum salary requirement for this role is $100,000 per annum, inclusive of superannuation.

By applying to this job you will be assessed against the Deloitte Global Talent Standards. We've designed these standards to provide our clients and candidates with a consistent & exceptional Deloitte experience globally.

Deloitte Touche Tohmatsu is the DTTL member firm in Australia ("Deloitte Australia"). "Deloitte" is the brand under which tens of thousands of dedicated professionals in independent firms throughout the world collaborate to provide audit, consulting, financial advisory, risk management, tax and related services to select clients.

Requisition code: AUEXP148622

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