Bank Officer, Account Services, Velocity Team (6 months contract)
- Recruiter
- OCBC Bank
- Location
- Singapore
- Salary
- Competitive salary
- Posted
- 14 Jun 2019
- Closes
- 16 Jun 2019
- Ref
- 5d04c6f4e4b05cc0fb6d9406
- Job role
- Accountant
A. Job Purpose To handle daily processing/data input of customer requests on timely and accurate basis. B. Core Functions & Responsibilities As a Maker
Error Rate - Achieve zero human error and operating losses
Customer Service - Zero customer complaints
Fully conversant with process/ SLAs/ regulatory requirements
Risk - Attend to all irregularities/complaints highlighted in the daily requests received and ensure appropriate actions are taken to minimize the impact
- Support team lead in achieving their KPI requirement and achieve good audit rating / MCOR
Qualifications
Preferred skillset Technical - Proficient in Microsoft Office (Word, Excel, PowerPoint), VBA
Personal - Independent and keen to learn
- Process/perform data entry for all verified requests on timely and accurate basis.
- Check and ensure all input performed by the Maker are accurate on the same day via online system check/online system approval.
- Escalate exception cases to Team Lead promptly
- Attend to enquiries on processing status of customer request/any issues pertaining to the request handling
- Observe and comply with documented policies/procedures and regulatory requirements (e.g. Banking Secrecy, Anti-Money Laundering etc)
- Perform any ad-hoc assignments given by the Line Supervisor/Team Lead/Head of Department.
- Contribute and provide feedback to Line Supervisor/Team Lead on process related issues and give suggestion for improvement
Error Rate - Achieve zero human error and operating losses
Customer Service - Zero customer complaints
Fully conversant with process/ SLAs/ regulatory requirements
Risk - Attend to all irregularities/complaints highlighted in the daily requests received and ensure appropriate actions are taken to minimize the impact
- Support team lead in achieving their KPI requirement and achieve good audit rating / MCOR
Qualifications
Preferred skillset Technical - Proficient in Microsoft Office (Word, Excel, PowerPoint), VBA
Personal - Independent and keen to learn
- Excellent interpersonal, communication skills
- Ability to work as a team and multi-task
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