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Bank Officer - Account Services (Legal Trawl) (6 months contract)

Roles and Responsibilities

A. Core Functions & Responsibilities

Establish proper record-keeping of all communication and correspondence
Conduct investigation on inquiries received from Internal / External customer
Escalate all customers' request and complaint received during the case investigation
Support Business Units (BBs & Branches) in the daily operation and address issues highlighted
Perform checking and annotation in Intellistor
Attend to enquires on processing status of customer request / any issues pertaining to the request handling
Attend to all irregularities / non-conformance highlighted in the daily operations & escalate to Team Lead, if necessary
Account for the documents received and perform end day Reconciliation
Observe and comply with documented policies/ procedures and regulatory requirements (e.g. Banking Secrecy, Anti-Money Laundering etc)
Promote quality awareness amount staff
Perform any ad-hoc assignments given by the Team Lead / Head of Department

B. Other Roles & Responsibilities

Support Team Lead in resource planning & delivery through Management Operating System (MOS)
Assist Team Lead in gathering accurate statistics for input into MOS template
Assist Team Lead to review and update process maps / procedures
Review and explore opportunities for processes improvement
Conduct UAT for system enhancement / new process pertaining to the team's area of work

Qualifications