Client Service Manager – Anti Money Laundering

Transfer Agency, Client Service Manager

Location: Luxembourg

Key responsibilities of the role include:

• Responsible for managing and facilitating the investor on-boarding in the Alternative Investment Funds (PE/RE)
• Collaborate with AML team to ensure that AML/KYC requirements are delivered to the clients accurately and timely
• Act as a main point of contact for new client on-boarding to address questions related to AML/KYC policy requirements
• Liaise with different departments about client queries and liaison between client and AML team.
• Prepare AML presentations and attend client meetings
• Ensure Transfer Agency is represented suitably in AML workshops for clients
• Maintain the knowledge from AML experts and keep abreast of money laundering policy changes and industry practice
• Interact with Compliance as necessary to fulfil AML requirements appropriately
• Respond and resolve client and partners requests accurately and timely
• Ensure excellence in the quality of the outgoing communications and that all e-mail requests are acknowledged or answered by end of business day
• Review and update Client Servicing procedures
• Escalate issues to Head of Client Service Management, Head of Transfer Agency, Service Delivery Manager and Relationship Manager as appropriate
• Collaborate with business partners at locations outside Luxembourg
• Participate in new client projects and initiatives

The successful candidate will benefit from having:

• Graduate or above
• Proven experience of operational and client experience working in fast-paced, high-growth environment, preferably in Transfer Agency or similar function
• Knowledge of Alternatives business is an added advantage but not required
• Knowledge of AML/KYC applicable laws and regulations
• Understanding of the Luxembourg regulatory framework
• Intermediate Microsoft office

Languages:

• English, spoken and written (required)
• Any other language is an advantage

Personal skills:

• Strong team player, dynamic and flexible
• Strong written and verbal communication skills
• Attention to details and focus on quality
• Excellent planning and organisation skills
• Strong analytical and influential skills
• Sound knowledge of financial markets
• Effective verbal reasoning and numeric skills (essential)
• Ability to work on own initiative
• Ability to work under pressure

About Northern Trust

For more than a century, Northern Trust has worked hard building our legacy of outstanding service, expertise and integrity. From a Chicago-based bank founded in 1889, we now have more than 20 international locations and 18,500 employees globally. We serve the world’s most-sophisticated clients – from sovereign wealth funds and the wealthiest individuals and families, to the most-successful hedge funds and corporate brands.

We burnished our reputation as a global leader delivering innovative investment management, asset and fund administration, fiduciary and banking solutions enabled by sophisticated, leading technology. And through it all, we continually laid a solid, forward-looking foundation on which future generations can continue growing and achieving greater.

As of March 31,2019, Northern Trust Corporation had:

• $10.9 trillion in assets under custody/administration
• $8.2 trillion in assets under custody
• $1.2 trillion in assets under management
• $122 billion in banking assets

As Northern Trust is a financial organisation; all new employees will be required to undergo a criminal record check.

For further information, and to apply, please visit our website via the “Apply” button below.