Northern Trust

Client Service Manager – Anti Money Laundering

Luxembourg, Luxembourg, Luxembourg
09 May 2019
09 Jun 2019
Approved employers
Approved employer
Job role
Finance analyst
Contract type
Full time

Transfer Agency, Client Service Manager

Location: Luxembourg

Key responsibilities of the role include:

  • Responsible for managing and facilitating the investor on-boarding in the Alternative Investment Funds (PE/RE)
  • Collaborate with AML team to ensure that AML/KYC requirements are delivered to the clients accurately and timely
  • Act as a main point of contact for new client on-boarding to address questions related to AML/KYC policy requirements
  • Liaise with different departments about client queries and liaison between client and AML team.
  • Prepare AML presentations and attend client meetings
  • Ensure Transfer Agency is represented suitably in AML workshops for clients
  • Maintain the knowledge from AML experts and keep abreast of money laundering policy changes and industry practice
  • Interact with Compliance as necessary to fulfil AML requirements appropriately
  • Respond and resolve client and partners requests accurately and timely
  • Ensure excellence in the quality of the outgoing communications and that all e-mail requests are acknowledged or answered by end of business day
  • Review and update Client Servicing procedures
  • Escalate issues to Head of Client Service Management, Head of Transfer Agency, Service Delivery Manager and Relationship Manager as appropriate
  • Collaborate with business partners at locations outside Luxembourg
  • Participate in new client projects and initiatives

The successful candidate will benefit from having:

  • Graduate or above
  • Proven experience of operational and client experience working in fast-paced, high-growth environment, preferably in Transfer Agency or similar function
  • Knowledge of Alternatives business is an added advantage but not required
  • Knowledge of AML/KYC applicable laws and regulations
  • Understanding of the Luxembourg regulatory framework
  • Intermediate Microsoft office


  • English, spoken and written (required)
  • Any other language is an advantage

Personal skills:

  • Strong team player, dynamic and flexible
  • Strong written and verbal communication skills
  • Attention to details and focus on quality
  • Excellent planning and organisation skills
  • Strong analytical and influential skills
  • Sound knowledge of financial markets
  • Effective verbal reasoning and numeric skills (essential)
  • Ability to work on own initiative
  • Ability to work under pressure

About Northern Trust

For more than a century, Northern Trust has worked hard building our legacy of outstanding service, expertise and integrity. From a Chicago-based bank founded in 1889, we now have more than 20 international locations and 18,500 employees globally. We serve the world’s most-sophisticated clients – from sovereign wealth funds and the wealthiest individuals and families, to the most-successful hedge funds and corporate brands.

We burnished our reputation as a global leader delivering innovative investment management, asset and fund administration, fiduciary and banking solutions enabled by sophisticated, leading technology. And through it all, we continually laid a solid, forward-looking foundation on which future generations can continue growing and achieving greater.

As of March 31,2019, Northern Trust Corporation had:

  • $10.9 trillion in assets under custody/administration
  • $8.2 trillion in assets under custody
  • $1.2 trillion in assets under management
  • $122 billion in banking assets

As Northern Trust is a financial organisation; all new employees will be required to undergo a criminal record check.

For further information, and to apply, please visit our website via the “Apply” button below.

Similar jobs

More searches like this

Similar jobs