Temporary Credit Controller / Incomes Collection
- Recruiter
- Goodman Masson
- Location
- Peterborough, Eastern England
- Salary
- Competitive
- Posted
- 01 May 2019
- Closes
- 31 May 2019
- Ref
- 1135566113
- Job role
- Credit control
- Sector
- Accounting - Public practice
Cross Keys Homes is an award winning, innovative and dynamic organisation experiencing growth and success as a business.
We are currently looking for an experienced Credit Control professional to assist our Incomes team during a busy period. Housing experience is desirable although not essential
Core Duties
Benefits
We are currently looking for an experienced Credit Control professional to assist our Incomes team during a busy period. Housing experience is desirable although not essential
Core Duties
- To be directly responsible for managing recovery action on debts owed to Cross Keys Homes in accordance with the systems, processes and guidelines issued by Cross Keys Homes and the pre-court protocol, updating and maintaining appropriate systems to ensure that all recovery measures are based on correctly held data.
- To be directly responsible for maximising income from rent, leasehold and sundry accounts within a defined geographic area, using early intervention and relationship management skills, and enforcement action where appropriate, so that help and support is provided to the right customers at the right time ensuring that eviction is an action of last resort.
- To proactively engage with customers using a variety of means to offer early intervention, build positive relationships and obtain information which can be used in the income management process in order to reduce arrears and maximise income.
- To ensure that Cross Keys Homes' debtors are advised of their position and the procedures that will be followed to recover the debt. Some contacts may be outside normal working hours depending on the needs of the customer and service.
- Engage with customers and reach a realistic and affordable payment plan which is informed by an accurate financial statement.
- To advise the Income Management Team Leader on issues affecting the income management processes, both in general terms and on individual cases. Maintain an extensive knowledge of statutory requirements and recognised good practice in connection with accounting and recovery procedures including areas of political and environmental change that affect benefits and entitlements of customers.
- Directly responsible for all court activities including preparing files for court hearings and making court applications.
- Directly responsible for being the sole representative at possession hearings for Cross Keys Homes at the relevant county court. Ensuring that case management and evidence is presented appropriately within the existing court protocols to obtain the appropriate order
- Directly responsible for liaison with the court bailiff to arrange and attend evictions where appropriate and assisting the Court Bailiff to secure our property.
- Facilitate customers receiving appropriate support, assistance or signposting to internal teams, statutory and voluntary agencies with specialist advice on social needs, welfare benefits and other debt related issues.
- Requirements
- A knowledge and understanding of income collection principles and the legal process for debt recovery
- Working knowledge of main welfare benefits
- Effective communication at all levels with both the public and colleagues.
- Experience of dealing with the public in person, via telephone and in writing, in challenging and sensitive situations.
- Experience of working with a diverse customer base where English is not always the first language.
- Demonstrate an understanding of equality and diversity principles relating to service provision.
- Experience of successful complaint management and resolution.
- Experience of successful team and lone working.
- Experience of managing own work load and appropriate delegation of tasks in an office environment.
- Knowledge of using computer based IT systems including Microsoft Word, PowerPoint, Excel, Outlook etc.
Benefits
- Hours of work are Monday - Friday 9am - 5pm
- Competitive hourly rate of £12.00-14.00 per hour
- Great working environment and a supportive team
- On site car park
- Immediate start for an ongoing temporary assignment