Credit Controller 3M Fixed Term - Perm x2

Grace Personnel Ltd
28000.00 - 30000.00 GBP Annual
18 Apr 2019
02 May 2019
Contract type
Full time

We're recruiting for 2x Credit Controllers, with an immediate start, on behalf of an award–winning, global financial services company in Slough, Berks. You will assist the Collections Manager in debt monitoring and reporting and provide the business with information on, and recommendations for, improving the debt collection rates in order to maximise profits.


  • Understand financial reporting and to proactively identify any impact on collections across the finance division
  • To keep aligned with regulatory changes and recommend best practice for reporting formats to ensure the business has insight into areas that require monitoring
  • To provide regular weekly updates reporting on top 50 accounts
  • To continuously improve reporting and provide analysis to the various credit committees
  • To monitor all customers payment performance and highlight all relevant trends on a monthly basis
  • To assist in preparation of collection reporting documentation
  • To engage in lean reviews and other ad hoc projects within the collections department
  • To recommend and support development in SAP and Bi reporting
  • Support development of monthly reporting to highlight trends to the relevant account management teams
  • To complete the collection agents cure reporting
  • To prepare and recommend accounts for pre–stop on a monthly basis
  • Maintain minimum Call Service Standard of 15 calls per day
  • Actively take part in query resolution to ensure optimum customer service is maintained
  • Build relationships and develop the trust of the internal and external customers
  • Meet all agreed SLA's and KPI's


  • 3 years' minimum Credit Control experience
  • Use of MS Excel – Vlook–ups, Pivots and other complex reports
  • Ability to think outside the box and take initiative with the confidence and to challenge processes as required within remit
  • Customer driven with the ability to deal with individuals at all levels of the business
  • Calm and assured approach under pressure and have the ability to work to tight deadlines
  • Ability to work to fast pace environment
  • Be seen as positive and enthusiastic demonstrating a "can do" attitude
  • Ability to build relationships with a variety of different individuals and to be seen as approachable and willing to get involved
  • Experience of actively participating in a team environment, whilst demonstrating the capability to work independently
  • Demonstrate accuracy and work methodically within the team, whilst being productive, efficient and effective within the practice of collections

We regret that due to the high volume of applications we are unable to reply to everyone. If your application is successful we will contact you within 5 working days. If unfortunately you do not hear from us please feel free to apply for future roles.

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