Property Credit Controller

This is an exciting new role for a Property Credit Controller to join the London office. This large property firm not only has ideal locations but a strong team to join. Please read the full description before applying.

Client Details

Page are proud to represent this large and growing property management firm in canary wharf for a property credit controller. A new position has arose and they are looking for an excited new team member to join them.

Description

The main duties as a property credit controller will be:

• Collect rents and all other charges in accordance with the due dates and set target levels.
• Ensure up to date and accurate records are kept of all calls, emails, action taken and correspondence relating to the tenants accounts.
• Sending statements and running mail merges via Excel/Outlook.
• Monthly and other ad hoc reporting
• A minimum of at least 20 chasing calls per day to be made.
• Reviewing and resolving tenant queries where possible.
• Liaising with Property Managers to ensure they resolve their tenant queries.
• Providing copy invoices when requested.
• Working with the accountancy team.
• Report any serious default of payment to Property Managers/Credit Control Supervisor.
• All incoming communication by email or telephone messages must be responded to within 5 working days.
• Reconciling tenant accounts.
• Follow debt recovery procedures for each client depending on requirements and to liaise with the property manager on any dispute issues on a timely basis.
• Issuing 7 day and final letters where appropriate. Follow up on expiry of the letter. Notifying the property managers and agreeing a course of action.
• Preparing the relevant documentation for Enforcement Agents/Solicitors based on property managers/clients request and approval in accordance with set procedures.
• Monitoring and assisting in clearing items from both the "Unidentified and Unallocated cash" reports.
• Attending arrears meetings with Property Managers or Clients when required.
• Prioritising your workload on a daily basis.
• Assisting the other team members when required.

Profile

The successful candidates will:

• A minimum of 2 years Credit Control experience within Property Management.
• The ability to deal with difficult tenants and Property Managers.
• Good accounting administration and reconciliation work.
• Good Word, Excel and Outlook skills.
• Customer focused - proactive, friendly, enthusiastic
• Working towards targets.
• Working from a personal and communal inbox.
• Punctuality is very important.
• Team player with good communication, organisation and record keeping skills.
• 'Can do' attitude.
• Approachable attitude to other team members.
• Ability to communicate positively and effectively at all levels.
• Methodical and accurate.
• Pro-active approach.
• Being able to use your initiative.
• Prioritisation.

Job Offer

the successful candidate will be offered a competitive salary and have access to a full benefits package.

Please do not apply without reading the full description of the role first.