Head of Enterprise Mobile Apps and Operations

ANZ China
Melbourne, Victoria, Australia
18 Apr 2019
18 Apr 2019
Job role
Head of Enterprise Mobile Apps and Operations

First a bit about ANZ
At ANZ, everything we do boils down to ‘why’ – our purpose – to shape a world where people and communities thrive. We're just as focused on seeing our people thrive as well as our customers. We'll give you every opportunity to develop your career.

We are responding faster to changing customer requirements, focusing on the things that matter the most, energising our people, eliminating waste and reducing bureaucracy.

ANZ has started to move to a new way of working, leveraging agile practices. To understand more about this new way of working and if this role is right for you, we strongly encourage you to take a look at The ANZ Way vimeo channel where you’ll find The ANZ Way animation and the New Ways of Working animation.

Your team’s mission?

The purpose of the Enterprise Mobility Technology Area is to create the freedom for Employees to work where and how they love . Our mission is to enable employees to be more productive, mobile and flexible in how they work – anywhere, anytime, any device.

As a Head of Enterprise Mobile Apps and Operations, you will enable and inspire a multi-disciplinary team ('Squad') to pursue its mission, by guiding them on 'what' work should be completed by the squad. You will be experienced in leading the strategy across mobile applications development across the bank, to help all ANZ staff unleash their productivity whilst on the go!

Whilst this role is not a people manager, it is a key leadership role, galvanising the squad around a vision and supporting them to successfully deliver customer value at pace.

As a Product Owner; specialising in
  • Discover opportunities for new and improved mobile services and applications
  • Provide subject matter expertise to facilitate mobile app projects and operations of apps
  • Develop expertise in and champion best practices, trends, industry standards, vendor products/features in Enterprise Mobility
  • Excellent stakeholder management skills
  • Engage and inspire employees in their use and adoption of mobile devices, application and services
  • Oversee the strategy and end to end implementation of high quality, mobile application product and service roadmaps
  • Superior communication skills as you will be the conduit between stakeholders and the development team
Who are you?
  • A team player – You know we only win if we all win. You recognise and value the different perspectives and skills your colleagues bring. It is not about being a hero but jumping in and contributing to the successful delivery of the team’s mission
  • The customer’s biggest fan – You demonstrate a thirst for better understanding the customer and define the problem and develop solutions through their eyes
  • Comfortable being uncomfortable – You are comfortable with uncertainty and have the ability to effectively manage yourself through ambiguity and change
  • Continuous improvement junkie – You constructively challenge the status quo, look for better ways to do things and passionately advocate continuous improvement
  • Committed to your own and other’s growth – You strive to stretch and grow yourself and others by identifying your own development areas, seeking feedback and providing feedback to others to help them learn and grow everyday
  • A problem solver – You are energised by tackling complex problems and use critical thinking, your network, skills, knowledge, and available data to drive better outcomes for our customers and the bank
  • Risk savvy – You build sustainable solutions that protect customers, stakeholders and the community
What skills will you bring:
  • An intense passion and curiosity for customers and employees, their needs and wants, putting them at the centre of everything you do
  • Demonstrated experience in implementing large scale mobile application across an enterprise at a strategic level
  • A desire to optimise customer journeys and experiences through desktop and mobile devices
  • Ability to explore customer needs in a data-driven way, develop and implement innovative solutions
  • Domain or segment knowledge relevant to Enterprise Mobility or Digital Customer Experience
  • Demonstrated experience in iOS and Android mobile application implementation
  • Demonstrated experience in managing services to agreed standards
  • End to end delivery management, project/program management

Further general information on our opportunities please go to http://www.anz.com/careers

At ANZ we aim to create an inclusive environment where employee differences such as gender, age, culture, disability, sexual orientation, family and caring responsibilities and religion are valued.

We work flexibly at ANZ. Talk to us and let us know how this role can be flexible for you.