Credit Controller

Experian Singapore
Kuala Lumpur, Malaysia
19 Mar 2019
22 Mar 2019
Key Accountabilities:
  • Perform daily collection follow-up (calls and/or emails)
  • Perform regular monitor of broken promise to pay customer(s)
  • Ensure on day to day basis that all outstanding balance or potential bad debts on customer accounts are actively and expediently pursued in professional manner
  • To remained conversant and compliant with the company collection policy and procedures
  • To liaise with customers, inter departmentally and cross functionally to resolve customer account queries/dispute
  • To highlight and/or escalation aged open items on a proactive manners to reduce the DBO gap
  • Perform in-depth analysis on the customer payment behavioral and review it progressively with the Team Lead/Managers
  • To follow-up with the respective stakeholders to resolve the dispute items and improve dispute resolution turnaround time
  • To identify potential bad and doubtful debt as to provide provision for doubtful debt and propose to write-off after exhausted all avenue to recover the debts
  • To review monthly >60days debt with Team Lead/Managers, to derive an action plan
  • To prepare daily, weekly, month end reporting timely and accurately
  • Perform ad hoc refund requests
  • To provide support for all the SSC expansion footprint (migration/divestment) and global initiative (UAT/CR implementation/Empower project)
  • Take initiative to drive performance measures/key performance indicators (KPIs)


  • Candidate must possess at least a Bachelor's degree, Professional degree, Finance/Accountancy/Banking or equivalent
  • Minimum of 1 - 2 years' experience working in MNC within Credit/Collection team
  • Experience of Oracle application is an added advantage


  • Computer literate - Oracle, Microsoft Excel, Word and Lotus Notes
  • Gain and maintain a sound knowledge of Credit Policy and Procedure
  • Strong communication and interpersonal skills
  • Attention to details, methodical and organized
  • Ability to assess and promptly resolve problems
  • Ability to coordinate with other internal departments to deliver seamless service to customers
  • Able to deal with a high volume of work in a transaction orientated environment.
  • Able to set priorities and manage own time to meet deadlines and objectives within SSC team.
  • Strong organizational, multi-tasking and prioritizing skills

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