Senior Business Analyst

Hays Specialist Recruitment Limited
375.00 - 475.00 GBP Annual
23 Jan 2019
20 Feb 2019
Job role
Contract type
Full time


  • Manchester
  • Teesside
  • Hook
  • Occasional travel to other offices

From GBP375 per day (dependent on experience)

Monday to Friday

8 weeks (potentially an ongoing contract)

Job Overview
To support on case management project where you will be supporting in delivering new IT platforms. This is a complex project where you are required to use your expertise to identify the best approach.

Key Responsibilities

  • Stakeholder management – mostly located in Teesside
  • To challenge business owners and asking questions such as "what is the purpose of this?" etc.
  • Taking a consultative approach to identify the requirements of the project
  • To work independently with minimal supervision
  • Ensure clear documentation produced of the agreed requirements.
  • Responsible for the hand off of these requirements into the development team.
  • This role will also interface with the operations teams.
  • Other business to business tasks will also be required
  • Working with 3rd party suppliers and outsourcing teams
  • To understand process mapping well and writing up notes in a way that other teams understand terminology and what is required – UML diagrams.

Desirable Experience and personal attributes

  • Telecoms experience would be desirable but not essential
  • Experience in working within a contact centre
  • Working in fast paced environments
  • IIBA or/and BCS qualified

Next stage
Telephone interview and face to face interview

Start Date
February 2019

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