Business Analyst/Project Lead

UCare Minnesota
13 Jan 2019
19 Jan 2019
Job role
Contract type
Full time

At UCare, we deliver high–quality health coverage and services to help members of all ages maintain and improve their health. It's a big job that takes innovative ideas, strategic partnerships, and a commitment to doing the right thing. Above all, it takes a compassionate team that is dedicated to making a real difference in the lives of our members and our communities.


Working at UCare is more than just a career; it's a mission. A mission that defines us as professionals, unites us as an organization, and shapes how we interact with our members and each other. Our values of integrity, community, quality, flexibility, and respect permeate every aspect of our organization – from who we are and how we act, to what we do and how we do it. We owe our continued success to our employees who proudly embody our mission and values in everything they do.


Position Description

This position is responsible to manage CCO department initiatives and improvements in alignment with department plans, goals and objectives. Act as department single point of contact for cross functional projects such as Annual Readiness. Collect and analyze data and report findings and recommendations. Plan, document requirements, and design and document business processes; make recommendations for change in order to improve provider and/or member experience and enhance department efficiency. Provide core project management functions for multiple projects throughout the project life cycle including but not limited to defining claims requirements, authoring various project related documents, managing communication and relationships, and assisting with project validation through test planning and execution. Serve as liaison between the business and technical areas. Work alongside business and technical teams to triage and troubleshoot solutions post–implementation. Ensure requirements and solutions conform to departmental, corporate, industry and government standards as specified.

* Collaborate with business and technical stakeholders to perform analysis, define business requirements, and implement innovative solutions that solve business problems and support CCO Department Plan.
* Act as the CCO single point of contact for company–wide initiatives.
* Document end–to–end process flows. Identify and implement opportunities to streamline department and cross–department processes. Measure improvements.
* Collaborate with CCO Leadership to identify and implement repeatable and sustainable process improvement efforts involving enhancements to end–to–end CCO processes and supporting systems and vendors to increase department effectiveness and efficiency. Supporting systems and vendors include, but are not limited to: Electronic Data Interface (EDI), Optum, Macess/EXP, O'Neill, Formworks, and Emdeon.
* Gather, document and translate business requirements into technical requirements used for driving technical improvements.
* Maintain a comprehensive, sustainable project management process and work collaboratively with teams to support CCO goals and objectives. Collaborate with CCO Leadership and key stakeholders to define project direction; develop, communicate and manage project plans.
* Coordinate key project activities. Drive project efforts and facilitate project–related meetings. Partner with upstream and downstream stakeholders to ensure seamless and predictable outcomes.
* Define, document and manage project scope and risks. Monitor progress and communicate project updates as needed to CCO leadership and key stakeholders
* Develop and implement process controls. Collect baseline and post–implementation measures to ensure solutions deliver desired business benefit.
* Coordinate key vendor and business project activities.
* Remain current with project management, process improvement and analysis tools and methodologies.
* Committee and/or work group representation as agreed upon with AVP.
* Other projects and duties as assigned.


Bachelor's degree in business preferred; demonstrated experience may be considered in lieu of degree.

Required Experience

Five years of business analysis experience. Three years of project management experience. Three years of process improvement experience. Proven facilitation skills. Strong analytical and critical thinking skills.

Preferred Experience

Health Plan Operations; Microsoft Project; Visio; SharePoint. Lean or Six Sigma experience and certification.


UCare is proud to be a recognized Star Tribune Top Workplace for the 9th consecutive year. As a part of our collaborative team, you'll experience the rewards that come with helping others and seeing the positive results of your hard work. We value and respect each individual's ideas and contributions, and give you the freedom to grow both personally and professionally. We are centrally located, and offer onsite education, equipment and wellness resources, a myriad of volunteer activities, and a number of other rewards. If you're looking for a welcoming environment that celebrates what you have to offer, helps you build on your strengths, and gives you the opportunity to truly make a difference, we invite you to apply.

As an Equal Opportunity/Affirmative Action Employer, we welcome and employ a diverse employee group committed to meeting the needs of UCare, our members, and the communities we serve.