Bank Officer (BO), Shared Services (6 Months Contract)

Recruiter
OCBC Bank
Location
Singapore
Salary
Competitive
Posted
07 Dec 2018
Closes
11 Dec 2018
Ref
4740060
Sector
Global business services and outsourcing
Contract type
Contract
Hours
Full time
Core Functions & Responsibilities

  • Handle the pre-processing and processing work pertaining to Audit Confirmation process
  • Liaise with Business Units, RMs, Audit firms on Audit Confirmation processing
  • Establish proper record-keeping of all communication and correspondence
  • Conduct investigation on inquiries received from Internal / External customers
  • Escalate all customers' request and complaint received during the case investigation
  • Support Business Units (BBs & Branches) in the daily operation and address issues highlighted
  • Provide support and admin functions from time to time (e.g. compilation of statistics, data analytics)
  • Batching and reconcile clearing of cheques keyed by AS
  • Perform checking and annotation in WFI, and other processing systems for Audit Confirmation
  • Attend to enquires on processing status of customer request / any issues pertaining to the request handling
  • Resolve operational and customer issues and ensure appropriate actions are taken to minise the impacts and prevent future occurrence
  • To handle exception cases & escalate to Team Lead, if necessary
  • Attend to all irregularities / non-conformance highlighted in the daily operations & escalate to Team Lead, if necessary
  • Account for the documents received and perform end day Reconciliation
  • Observe and comply with documented policies/ procedures and regulatory requirements (e.g. Banking Secrecy, Anti-Money Laundering etc)
  • Perform any ad-hoc assignments given by the supervisor

Other Roles & Responsibilities

  • Promote teamwork among staff
  • Support Team Lead in resource planning & delivery through Management Operating System (MOS)
  • Provide guidance to other junior staff on day to day operations and train new staff on policies and procedures
  • Support projects and process improvement initiatives
  • Assist Team Lead to review and update process maps / procedures
  • Review & explore opportunities for processes improvement
  • Conduct UAT for system enhancement / new process pertaining to the team's area of work
  • Perform periodic staff appraisal

Key Productivity Indicators (KPI)

SLA
- Ensure that the team complete the processing within agreed SLA

Error Rate
- Achieve zero human error and operating losses

Customer Service
- Zero customer complaints / feedback

Fully conversant with process/ SLAs/ regulatory requirements

Risk
- Attend to all irregularities/complaints highlighted in the daily requests received and ensure appropriate actions are taken to minimize the impact
- Support team lead in achieving their KPI requirement and achieve good audit rating

Qualifications
Preferred skillset Technical - Proficient in Microsoft Office (Word, Excel, PowerPoint), VBA
Personal - Independent and keen to learn
  • Excellent interpersonal, communication skills
  • Ability to work as a team and multi-task
*LI-TK

Similar jobs

Similar jobs