Operational Risk Manager

Citi Australia
Sydney, Sydney
23 Aug 2018
25 Aug 2018
Job role
Primary Location: Australia,New South Wales,Sydney
Education: Bachelor's Degree
Job Function: Compliance and Control
Schedule: Full-time
Shift: Day Job
Employee Status: Regular
Travel Time: No
Job ID: 18047262
As part of one of the world's largest financial services companies with a presence in more than 100 countries, Citi Australia has provided financial services to Australian consumers, corporates, institutions and governments for more than 30 years. Recognised for its innovative range of global products and services, Citi today counts more than one million Australians and one thousand local corporate and institutional clients as valued customers.
Citi, the leading global financial services company, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Globally, Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.
The Consumer Operations Operational Risk Manager role assists the business to deliver the banks operational risk framework and maintain a strong control focus across Credit Operations, Citiphone and Core Operations.
In this role you will contribute to the overall governance and risk and control reporting across Consumer Operations and its Control framework including the Annual Risk Assessment process, Process review testing programs and consolidated incident reporting and monitoring of corrective action plans. You will be responsible for continuously enhancing Consumer Operations controls through:
Risk Identification, Analysis, Management and reporting
Consumer Operations Incident escalation and reporting
Coordination of corrective action plans and reporting
Assisting with process reviews to ensure business unit compliance to policies and procedures
Assist coordination of Internal Audits, Reviews and Regulatory Examination Management
Effective communication with business partners
Production of central risk reporting and governance frameworks across Consumer Operations
Key Accountabilities:
Compile reports and coordinate risk review meetings with process managers
Provide risk and control subject matter expertise to the Consumer Operations business in managing risks
Partner with the business in root cause analysis of risk events and control breaks, and establish an effective feedback loop to management
Creation of Risk Management Committee decks for Senior Leadership team review
You may also be required to assist with end to end deep dive reviews of processes, systems, controls and compliance obligations to identify weaknesses and process improvement opportunities
You will help drive a culture of controls and assist with co-ordination of all audits: regulations, internal audit, external audit, and compliance testing and regional reviews. You will help drive strong audit outcomes including management awareness ratings
Partnering with line 2 risk and compliance functions to enhance the business control framework and reporting
Key Skills and Experiences Required:
Strong understanding of operational risk, process and controls concepts, including risk identification, monitoring frameworks and methodologies
Adaptable to change and constantly seek opportunities to improve process and controls
Strong stakeholder management
Excellent written and verbal communication skills
Ability to work autonomously
Sound background in retail banking, experience in dealing with auditors or regulators and display an understanding of regulatory obligations surrounding consumer banking products
At least 5 years of internal audit/compliance/risk background gained in consumer banking
Preferably be professionally qualified or have relevant tertiary education
When you work at Citi, you'll be working for an organization that truly has a global footprint and a powerful network that spans the globe. We celebrate individual ingenuity and leverage the diversity of our people in order to drive high performance. Through dedicated support, training and resources, we promote our talent and future leaders to bring about lasting and positive impact. Citi continues to be an Employer of Choice for Women and supports a flexible work environment.
Personal information (as defined in the Privacy Act 1988) will be handled in accordance with our Privacy Policy. Please see www.citi.com.au/privacy .