Asset Manager Services - Client Service Representative

Recruiter
State Street Australia
Location
Sydney, Sydney
Salary
Competitive
Posted
16 Aug 2018
Closes
13 Sep 2018
Job role
Accountant
Role Responsibilities:
Be the first point of contact for top-tier investment banks and institutional banking clients
Be the face of State Street for all global custody related enquiries
Become a subject matter expert in:
All aspects of custodial services
Accounting
Corporate actions
Full trade settlement cycle
Derivatives
Income
Various financial markets globally, and
State of the art IT infrastructure
Actively establish and maintain strong relationships with allocated clients
Drive customer experience e.g. be involved in service meetings with client
Work well under pressure by prioritising intra-day enquires based on market deadlines, risk and volume
Be self-driven
Position Requirements:
This role will ideally suit a dynamic and experienced client service professional from a Custody or market operations background. Working with an allocated institutional client base, this role will allow you to demonstrate your outstanding customer service and relationship building experience by providing the highest level of service to a variety of Investment Managers whom we are in constant communication with on-site visits, formal service reviews as well as daily operational communication and ad-hoc check-ins.
To be considered for this role you can successfully demonstrate:
Client Service Skills:
Excellent communication and interpersonal skills
Ability to take ownership and initiative with a can do attitude
Proven exceptional customer service skills
Fluent speaking, reading and professional writing skills in English
Excellent organisational, planning and execution skills including the ability to prioritise and multi-task under time constraints and pressures
Demonstrate ability to meet Service Level Expectations
High attention to detail
Specialised Skills:
Develop breadth and depth of knowledge in custodial services, financial markets and investment instruments
Fluent speaking, reading and professional writing skills in English
Excellent organisational, planning and execution skills including the ability to prioritise and multi-task under time constraints and pressures
Demonstrate ability to meet Service Level Expectations
High attention to detail
Fundamental understanding of the trade lifecycle including sub custodians, cash correspondents and market depositories (DTC, Exigo)
Basic swift messaging knowledge regarding cash (MT202/103/210), trades (MT54x) and asset servicing

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