Business Analyst- Credit and Collections

14 Jun 2018
15 Jun 2018
Job role
Contract type
Full time
Serves as a liaison to the business community in order to provide technical solutions to meet user needs. Possesses expertise in the business unit(s) they support, as well as an understanding of the organization's systems and capabilities. Educates on the direction of the business. Utilizes understanding of both business process and technical capabilities to implement solutions to the more complex business needs/problems.

Actively and consistently support all efforts to simplify and enhance the customer experience

This position will be part of the Business Integration Unit, with a primary focus on interfacing with Credit and Collections to optimize the use and functionality of the billing system, and procedures.

Engage with the business and end user teams to understand pain points and solution issues in alignment with Credit and Collections strategy for process improvement and standardization.

Analyze and document existing Credit and Collection processes; recommend process improvements.
Produce test plans, test reports, Execute of test cases and document results and ensure they are followed and adhere to project standards and requirements.

Manage defects/bugs, provide severity recommendations and write acceptance criteria. Includes documenting clear steps to reproduce, communicating with developers and business owners. Perform and understand root cause analysis
Support the integration of new products and services, regulatory requirements, tools, technologies and markets into existing operations

Ensure complete analysis and understanding of interdependencies, business risks, risk mitigators that could impact or be impacted by the delivery of new products, services, processes and/or support technologies

Ensure all defined business rules/policies are documented, implemented as designed. Ensure process enablers are working as designed (automated as well as manual). Ensure available technology is leveraged to the fullest extent. Redesign business process where applicable to leverage available or new technologies. Ensure changes being made to the Production footprint are done using a consistent and repeatable process

Oversee the translation of high–level business requirements into functional specifications and then translated to technical specs for configuration and deployment. Develop and maintain a library of functions specifications via Change Management processes

Function as the liaison between the business unit and the other supporting functional organizations (IT, OSS, Billing, 3rd Party suppliers, etc.) to properly interpret and deliver to the functional specifications. Ensure alignment between the business operational strategies and technical solutions

Perform other duties as required

Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Ability to analyze and interpret data
Ability to quickly identify business problems/opportunities
Ability to communicate orally and in writing in a clear and straightforward manner
Ability to communicate with all levels of management and company personnel
Ability to define key performance indicators/metrics
Ability to document, prepare and present data–driven presentations
Ability to make decisions and solve problems while working under pressure
Ability to manage multiple projects at one time
Ability to prioritize and organize effectively
Ability to show judgment and initiative and to accomplish job duties
Ability to supervise and motivate others
Ability to use personal computer & software applications (i.e. Word, Excel, Visio, etc.)
Cross–functional management skills
Knowledge of process and project management
Knowledge of general accounting and billing procedures
Knowledge of ICOMS Integrated Communications Operations Management system
Knowledge of CSG Cable Services Group
Knowledge of tools like JIRA and HP–ALM

Bachelor's degree in Business Administration or related field or equivalent experience

Related Work Experience Number of Years
Business Operations Analysis experience 3
Project management experience 3
Telecommunications experience 6–8

Office environment