Team Lead, Transfer Agency (Dealing)

Summary The primary responsibility of the Team Leader is to supervise and support a team of Analysts , Senior Analysts & Technical Coordinators within the Transfer Agency Dealing Team. The TA Dealing Department is responsible for client and investor document management, processing and quality checking of transactions, client reporting, investor  reporting  and  share  register maintenance  of our in response to investor instructions. The Team Leader reports to the Team Dealing Manager and assists with workflow distribution and maximizing the effectiveness of the team. Organizes the work of the team, assigns tasks, sets short-term priorities, monitors all activities and ensures timely and accurate completion of the work. Conducts performance management and career development processes, and staffing and disciplinary actions. Major Duties Oversight of the processing and quality checking of a wide range of dealing transactions through internal systems, to regulatory and client standards Day to day oversight of the document management process, ensuring that investors' instructions are processed accurately and timely Investigate and resolve enquiries and exceptions, communicates with various internal departments, other banks and brokerage firms to resolve exceptions Prepare financial reports ensuring conformity to professional and regulatory requirements Responsible for work flow distribution and the effective use of resources within the team Provide on the job technical training and coaching for all team members and brief staff regularly on issues relating to work carried out by the team and new initiatives Organize the work of the team, assign tasks, set short-term priorities, monitor all activities and ensure timely and accurate completion of the work Ensure all procedures and checklists  are kept up to date and are adhered to on a daily basis Assist the Dealing Team Manager in establishing goals and objectives for the team Generate process and system enhancement ideas and co-ordinate the introduction of these changes with supporting documented procedures Conducts performance management and career development processes, and staffing and disciplinary actions Knowledge/Skills Excellent oral and written communication skills are required. The role will require the ability to deal confidently and articulately with internal and external counterparties Analytical and problem solving skills are required Leadership and organizational skills are needed to prioritize assignments and provide feedback to staff Ability to set priorities and manage deadlines, escalating issues where necessary Good team player, self-starter, flexible, with the ability to work under pressure with minimal supervision Experience Required A College or University degree and/or relevant work experience is required. Min 5 years Supervisory and/or Management  experience is desirable About Northern Trust For more than a century, Northern Trust has worked hard building our legacy of outstanding service, expertise and integrity. From a Chicago-based bank founded in 1889, we now have more than 20 international locations and 16,500 employees globally. We serve the world's most-sophisticated clients - from sovereign wealth funds and the wealthiest individuals and families, to the most-successful hedge funds and corporate brands. We burnished our reputation as a global leader delivering innovative investment management, asset and fund administration, fiduciary and banking solutions enabled by sophisticated, leading technology. And through it all, we continually laid a solid, forward-looking foundation on which future generations can continue growing and achieving greater. Northern Trust proudly cultivates a diverse workforce, to serve our diverse client base. We strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company. We encourage applications from the best regardless of ethnicity, gender, gender identity, age, nationality, disability, sexual orientation, education, socio-economic background, parental and caring status, or religion. As of December 31, 2017, Northern Trust Corporation had: $139 billion in banking assets $8.1 trillion in assets under custody $10.7 trillion in assets under custody/administration $1.2 trillion in assets under management