Analyst, Front Office Support Services - Segment C (1year)

28 Jun 2018
30 Jun 2018
Contract type
Full time
At Bank of Singapore, we are constantly on the lookout for exceptional individuals to join our team. We promote a culture of openness, teamwork and fairness. Most importantly, we invest in our people through our programmes that develop them on both professional and personal levels. Besides attractive remuneration packages, we offer non-financial benefits and opportunities to develop your potential within OCBC Group's global network of subsidiaries and offices. If you have passion, drive and the will to succeed, rise to the challenge today!

Primary Responsibility: Ensure timely and accurate processing of transactions/client request
Secondary Responsibility: Provide support in department deliverables, including projects, working groups

Main Duties:

Pre-check on client related requests (Remittances, Loans, Account Opening/Closure, Account static maintenance, Credit Card Application)
  • Ensure all relevant approval is obtained and instruction provided is complete in line with SOP
  • Timely and accurate processing of client request within regulatory and legal guidelines
  • Escalate any deviation to Standard Operations Procedure
  • Ensure up-to-date procedure manuals and documentations
  • Any ad-hoc task as assigned by Line Manager

Query and Service Management
  • Provide seamless, efficient, effective and value-added services to Front Office
  • Ensure all queries from Business is resolved within expected timeframe or escalated to the right parties

Change Management
  • Identify control gaps and propose efficiency and enhance control improvements
  • Support in department deliverables and activities

  • Represent the department in adhoc projects and working groups.
  • Close liaison and coordination with various parties, including front office and various support departments (technology, change/transformation, audit, compliance, legal, etc.)
  • Own the exceptions and escalations in the team and facilitate completion when necessary..

Work Experience
  • 2 to 4 years of experience in Retail or Private Bank Operations in the area of Account Opening and Account Maintenance

Academic and professional qualifications
  • Tertiary education with a good academic track record
  • Good knowledge of Microsoft Office.
Language skills
  • Fluency in English is essential, and strong written and verbal communication skills are critical

Personal attributes
  • Client-oriented mindset
  • Meticulous and good team player
  • Ability to work independently & drive initiatives forward until delivery.
  • Ability to work effectively with both Front Office and Support staff, at all levels.
  • Ability to work & deliver under time pressure.
  • Proactive in identifying any process gaps, providing or suggesting solutions to improve productivity.
  • Ability to perform ad-hoc system testing

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