Client Service Adviser / Commercial Account Handler Aberdeen, UK
- Recruiter
- Aon
- Location
- Aberdeen
- Posted
- 07 Feb 2018
- Closes
- 19 Mar 2018
- Job role
- Accountant
- Sector
- Accounting - Public practice
Responsibilities
Commercial Account Handler / Client Service Advisor – Corporate Risks - Aberdeen
We’re hiring!
Aon are currently recruiting a Client Service Advisor to join our National Broking team in based in Aberdeen.
About Aon
Headquartered in London, Aon Plc is a leading global professional services firm providing a broad range of risk, retirement and health solutions. Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance.
Aon is an equal opportunities employer. Aon's recruitment and selection policy ensures the best possible skill mix of colleagues and the highest quality candidates are appointed using objective job-related criteria.
About the Role
As a Client Service Advisor some of your key responsibilities will involve;
To work with Client Managers to ensure the highest level of service to each assigned Client in line with the agreed SoSA and Client Promise PlanLiaise with Client Managers to fully understand the Client’s business and insurance requirementsContribute to the formulation of the Service Plan, Reports, Presentations and any other client documents etc., as required including visits to ClientsCommunicate terms of settlement to Client, ensure premiums are debited (and allocated appropriately where necessary) and assist with maintenance of credit control standardsComply with regulatory and other standards as directed by line managementResponsible for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests or reputation of any Group CompanyUnderstand and comply with ICOB rules, Sarbannes-Oxley, BiPar and Aon business proceduresTake ownership of problems and their resolution, seeking assistance where necessaryUpdate Aon systems (such as working documents, GRIP) per agreed parametersIdentify improvements in Client risk & insurance programme designIdentify potential improvements in programme design for Clients and make recommendations to Client ManagerImplement recommended changes for Clients, if requiredNegotiate renewal terms, Mid Term adjustments and cover extensionsCome fully prepared for the internal renewal strategy meetingUndertake negotiations with insurers as agreed, marketing & negotiating terms with the Aon Facilities as required – fully support the broking function to achieve optimum solution for the clientPreparation of comprehensive marketing presentations and the renewal report, working with the Broking Managers to prepare full cover comparisons as requiredEstablish and develop effective working relationships with Insurers and where appropriate, differentiating with the Client; the cover, service and industry knowledge that a specific Insurer could deliver to themCo-ordinate global programmes and effectively communicate with the global network and Global RisksProvide ongoing communication with the client following queries/alterations and ensure Client Manager is kept appraised of developmentsIdentify revenue development opportunities on allocated Client accounts and make recommendations to Client ManagersIdentify opportunities for revenue growth using knowledge of products/services in the wider Aon communityProfessionally represent Aon, demonstrating an understanding of corporate objectives.To be seen by colleagues as someone who is supportive and helpfulTo continually improve personal knowledge through appropriate training and implement appropriatelyEnsure contract certainty is delivered. Act as an escalation point for colleagues in relation to contract certainty queries, mentors others as appropriateResponsible for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests or reputation of any Group Company.
About you
As a Client Service Advisor your skills and qualifications will ideally include;
Experience gained in the insurance industry, dealing with cross class commercial businessGlobal placement/technical ability would be an advantage ...
Commercial Account Handler / Client Service Advisor – Corporate Risks - Aberdeen
We’re hiring!
Aon are currently recruiting a Client Service Advisor to join our National Broking team in based in Aberdeen.
About Aon
Headquartered in London, Aon Plc is a leading global professional services firm providing a broad range of risk, retirement and health solutions. Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance.
Aon is an equal opportunities employer. Aon's recruitment and selection policy ensures the best possible skill mix of colleagues and the highest quality candidates are appointed using objective job-related criteria.
About the Role
As a Client Service Advisor some of your key responsibilities will involve;
To work with Client Managers to ensure the highest level of service to each assigned Client in line with the agreed SoSA and Client Promise PlanLiaise with Client Managers to fully understand the Client’s business and insurance requirementsContribute to the formulation of the Service Plan, Reports, Presentations and any other client documents etc., as required including visits to ClientsCommunicate terms of settlement to Client, ensure premiums are debited (and allocated appropriately where necessary) and assist with maintenance of credit control standardsComply with regulatory and other standards as directed by line managementResponsible for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests or reputation of any Group CompanyUnderstand and comply with ICOB rules, Sarbannes-Oxley, BiPar and Aon business proceduresTake ownership of problems and their resolution, seeking assistance where necessaryUpdate Aon systems (such as working documents, GRIP) per agreed parametersIdentify improvements in Client risk & insurance programme designIdentify potential improvements in programme design for Clients and make recommendations to Client ManagerImplement recommended changes for Clients, if requiredNegotiate renewal terms, Mid Term adjustments and cover extensionsCome fully prepared for the internal renewal strategy meetingUndertake negotiations with insurers as agreed, marketing & negotiating terms with the Aon Facilities as required – fully support the broking function to achieve optimum solution for the clientPreparation of comprehensive marketing presentations and the renewal report, working with the Broking Managers to prepare full cover comparisons as requiredEstablish and develop effective working relationships with Insurers and where appropriate, differentiating with the Client; the cover, service and industry knowledge that a specific Insurer could deliver to themCo-ordinate global programmes and effectively communicate with the global network and Global RisksProvide ongoing communication with the client following queries/alterations and ensure Client Manager is kept appraised of developmentsIdentify revenue development opportunities on allocated Client accounts and make recommendations to Client ManagersIdentify opportunities for revenue growth using knowledge of products/services in the wider Aon communityProfessionally represent Aon, demonstrating an understanding of corporate objectives.To be seen by colleagues as someone who is supportive and helpfulTo continually improve personal knowledge through appropriate training and implement appropriatelyEnsure contract certainty is delivered. Act as an escalation point for colleagues in relation to contract certainty queries, mentors others as appropriateResponsible for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests or reputation of any Group Company.
About you
As a Client Service Advisor your skills and qualifications will ideally include;
Experience gained in the insurance industry, dealing with cross class commercial businessGlobal placement/technical ability would be an advantage ...