Client Service Delivery Manager Limerick/Dublin

Role Responsible for service within Northern Trust for key franchise client(s) ensuring connectivity across operational teams within both organisations. Work closely with counterparts from the operational teams to ensure smooth service delivery of key priority projects Plans and facilitates client meetings/calls including scheduling client service review meetings/calls and visits; preparation for and follow up of client meetings In conjunction with the Relationship managers, engages with the Client's Senior Management on difficult / complex issues, including error resolution and management Work closely with Relationship Managers to execute change agenda for the Client across a broad range areas including restructuring of  funds Engage regularly with a range of departments within the Client Responsible for the creation of and subsequent monitoring of performance against Service Level descriptions Responsible for due diligence visits / calls in conjunction with the Relationship Managers and internal teams Ensures follow up to day-to-day client queries and issue resolution in conjunction with Fund Accounting / Transfer Agency etc. Partners with the Relationship Managers and ensures issues are communicated and escalated in a timely manner both internally and directly with the clients Responsible for overall project planning for the clients including new funds, mergers, liquidations etc. in conjunction with New Business Teams and Operations Responsible for running client service reviews operational areas Fund Accounting, Transfer Agency, Custody, Risk & Compliance, Corporate Secretariat Responsible for regular internal Virtual Team meetings across Functions / Jurisdictions. Ensures timely completion and publication of monthly reporting including calculating Key Performance Indicator levels and review of monthly reporting packs to consultant/client In partnership with the Relationship Managers, prepares for and attend Board Meetings and is responsible for reviewing board packs and following up action items raised during the meetings Ensures completion of other ad hoc planning and tasks such as call reporting, issues reporting, relationship plans etc Highly flexible and adaptable to change Familiar with Regulatory obligations and implementation of those obligations Qualifications/Experience The ideal candidate will have a strong track record with preference for at least 8-10 years' experience in financial servicing, preferably in trust or asset services (required) Knowledge of trust or asset management and accounting required to manage client relationships (required) Knowledge of general finance and portfolio management concepts to consult on client needs (required) Skills in negotiation, delegating and leadership are necessary to service the client relationship (required) Previous experience in a similar role (preferred) About Northern Trust For more than a century, Northern Trust has worked hard building our legacy of outstanding service, expertise and integrity. From a Chicago-based bank founded in 1889, we now have more than 20 international locations and 16,500 employees globally. We serve the world's most-sophisticated clients - from sovereign wealth funds and the wealthiest individuals and families, to the most-successful hedge funds and corporate brands. We burnished our reputation as a global leader delivering innovative investment management, asset and fund administration, fiduciary and banking solutions enabled by sophisticated, leading technology. And through it all, we continually laid a solid, forward-looking foundation on which future generations can continue growing and achieving greater. Northern Trust proudly cultivates a diverse workforce, to serve our diverse client base. We strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company. We encourage applications from the best regardless of ethnicity, gender, gender identity, age, nationality, disability, sexual orientation, education, socio-economic background, parental and caring status, or religion. As of September 30, 2017, Northern Trust Corporation had: $131 billion in banking assets $7.8 trillion in assets under custody $9.7 trillion in assets under custody/administration $1.1 trillion in assets under management