Storekeeper with SAP Experience
- Recruiter
- Bayt.com
- Location
- Angola
- Salary
- Competitive
- Posted
- 16 Sep 2017
- Closes
- 17 Sep 2017
The SAP Support Administrator is responsible for
a. Managing the SAP first line Support
b. He would be the process owner of SAP FICO track for processes that support 8 countries in CAMEA (Central Asia, Middle East & Africa) region
c. Managing the Central SAP Master Data
d. Ensuring Support calls are effectively triaged and resolved in a timely way as well as setting the priority of calls.
List of activities:
• Responsible for managing SAP AMS support and maintaining SLAs for the SAP support with oversight of the SAP support partner consultants work
• SPOC (Single Point of Contact) for SAP issues
• Requirements gathering for any new developments with Super Users
• Overall Process Owner for the SAP track for all the countries in SAP
• Create Change Requests
• Connection point between Support Consultants and End Users
• End user issue resolution
• Support Month End
• Support Year End
• Support audit requirements / queries
• Provide necessary reports and perform system control tests for KFC requirements
• Support SAP audits
• Support Connectivity Issues related to Data Center
• User Access and Password Management as and when required
• Provide user training
• New business process design and improvements
• Manage and report key performance metrics
• Communicate and provide SAP status updates
• Development, execution and measurement of effective internal
a. Managing the SAP first line Support
b. He would be the process owner of SAP FICO track for processes that support 8 countries in CAMEA (Central Asia, Middle East & Africa) region
c. Managing the Central SAP Master Data
d. Ensuring Support calls are effectively triaged and resolved in a timely way as well as setting the priority of calls.
List of activities:
• Responsible for managing SAP AMS support and maintaining SLAs for the SAP support with oversight of the SAP support partner consultants work
• SPOC (Single Point of Contact) for SAP issues
• Requirements gathering for any new developments with Super Users
• Overall Process Owner for the SAP track for all the countries in SAP
• Create Change Requests
• Connection point between Support Consultants and End Users
• End user issue resolution
• Support Month End
• Support Year End
• Support audit requirements / queries
• Provide necessary reports and perform system control tests for KFC requirements
• Support SAP audits
• Support Connectivity Issues related to Data Center
• User Access and Password Management as and when required
• Provide user training
• New business process design and improvements
• Manage and report key performance metrics
• Communicate and provide SAP status updates
• Development, execution and measurement of effective internal