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MGR/SO, Infrastructure IT Helpdesk (Night-shift), Global Markets

You will be part of the team responsible for providing technical and application support to end user environment.

Main responsibilities include:

Provide 1 st level hardware, software and network troubleshooting
Manage the implementation and maintenance of trading system application to meet business needs
Ensure smooth running of the trading system (minimizing downtime) by regular contact with ISV and other department where appropriate
Liaise and communicate with Senior manager where appropriate
Handle customer complaint in an effective and productive manner

Job requirements:

Good understanding of Financial Markets, regulations and trading practices
Experience in end user/system support environment, requirement gathering in financial system
Knowledge of Window Server / Active Directory / DHCP / DNS / GPO
Knowledge of Redhat Linux Operating System
Knowledge of networking skillset such as Cisco, Juniper and Arista
Knowledge in FIX Protocol language will be added advantage
Good analytical, problem solving skill, and interpersonal skills to effectively interact with colleagues and external parties of all levels
Ability to work permanent night-shift