Specialist, Transaction Processing

The Role: The primary role is processing orders and billing clients. It further involves; resolution of billing issues and problems related to client access to MI services, frequent collaboration with Account Managers, sales people and tech support. In addition to this, you would be responding to the emails, phone and fax communications from external clients.

The Location: Islamabad, Pakistan

The Team: Order Management team handles the key function of issuing accurate invoices to the client. In addition to that, the team processes a huge volume of internal and external emails. We have a team of dynamic and enthusiastic people in Pakistan, Manila, US and India.

The Impact: It's a key position to support the function of Order Management. Timely and accurate invoicing is a key part that leads to revenue generation.

What’s in it for you: With Order Management, no day is a dull day. This is a critical and vigorous position that requires one to get acquainted with various applications such as Salesforce, Oracle, Vertex and our brand new Billing System Zuora. Also, one needs to closely work with commercial teams daily.

Responsibilities:

• You would be reviewing contracts signed by the customer
• You are expected to process New Sales, Renewals and Amendments whilst ensuring accurate and timely billing and services activation
• You are going to make accurate adjustments to client accounts along with providing verbal and/or written billing explanations to client/client services/sales
• We expect you to promptly and precisely process emails
• You should be assisting with a discussion of key issues to senior management to ensure adherence to established policies and procedures, Providing basic ad hoc reporting as necessary

What we’re looking for:

Basic Qualifications:

• Bachelor or Master Degree
• Excellent communication skills (Verbal / Written)
• Strong analytical and problem solving/research skills with high attention to detail
• Basic knowledge of MS Office
• Ability to independently work as a contributing member in a high-paced and focused team with minimal directions
• Willingness to work in rotational shifts as per business requirement

Preferred Qualifications:

• 1 – 3 Years of prior experience
• Prior experience of working in Salesforce or Oracle

Shift Requirement:

This role requires you to be flexible working in the night shift.

About Statement

At S&P Global Market Intelligence, we know that not all information is important—some of it is vital. Accurate, deep and insightful. We integrate financial and industry data, research, and news into tools that help track performance, generate alpha, identify investment ideas, understand competitive and industry dynamics, perform valuation and assess credit risk. Investment professionals, government agencies, corporations and universities globally can gain the intelligence essential to making business and financial decisions with conviction. Market Intelligence is a division of S&P Global (NYSE: SPGI), which provides essential intelligence for individuals, companies, and governments to make decisions with confidence. For more information, visit: S&P Global Market Intelligence.

S&P Global is an equal opportunity employer committed to making all employment decisions on the basis of merit, capability and equality of opportunity, and without regard to race/ethnicity, gender, pregnancy, gender identity or expression, color, creed, religion, national origin, age, disability, marital status (including domestic partnerships and civil unions), sexual orientation, military veteran status, unemployment status, or any other basis prohibited by federal, state or local law, or any other characteristic that has no bearing on a person’s ability to perform his or her job.

For further information, and to apply, please visit our website via the “Apply” button below.