Business Risk Analyst (Maternity Relief)

Digicel Group is a total communications and entertainment provider with operations in 32 markets in the Caribbean, Central America and Asia Pacific. After 16 years of operation, total investment to date stands at over US$5 billion worldwide. The company is renowned for delivering best value, best service and best network. Digicel also runs a host of community-based initiatives across its markets and has set up Digicel Foundations in Haiti, Jamaica, Papua New Guinea and Trinidad and Tobago which focus on educational, cultural and social development programmes. The Digicel 2030 global transformation programme sees it promising customers a completely new communications and entertainment experience made possible by a more agile, customer-centric application of resources and investment. Digicel is one of the first communications and entertainment providers in the world to initiate a wide scale transformation agenda. The core elements of the Digicel 2030 transformation see it undertaking a complete re-design of the organisational structure; putting customers in control and making a commitment to deliver a superior superfast network experience. Job Title: Business Risk Analyst Location: Trinidad Expected Starting Period: Fourth Quarter Summary/Objective: The BUSINESS RISK ANALYST is responsible for investigating internal and external fraud/revenue loss /leakage, completing daily fraud and RA operational reporting, documenting efficient processes and procedures for investigation and limiting exposure of fraud and revenue leakage to the business through efficient effective control development. Main Duties & Responsibilities: Where required produce data for external governmental agencies in line with agreed business procedures and external SLA's. Timely fraud/RA incident investigation and resolution in conformance to documented policies. Unknown fraud identification, behavioural patterning analysis and feedback into control development. Complete report processing in line with operational requirements and performance agreements (E.g. High Usage Reports). Collection of appropriate evidence and its presentation according to documented incident handling procedures. Support the analytical needs for fraud and RA operations in line with performance agreements. Prepare presentation material denoting trending, key indicators, and performance that have impact on losses through fraud. Develop tests to challenge existing fraud and RA processes and make recommendations for change. Timely logging of all fraud and RA queries and resolutions in the relevant logs. Research up to date anti-fraud and RA methodologies. Development of personal knowledge and awareness of industry detection methods, best practice and legal requirements. Continuous search for ways to improve processes and procedures to minimise fraud and Revenue leakage. Performs related work: the duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to that position. Working safely is a continuing condition of employment. Digicel (Trinidad and Tobago) Ltd. is committed to establishing and maintaining a safe and healthy working environment and considers safety to be an integral aspect of every job function. As a condition of your employment, you will be required to observe and fully comply with all HSE rules / policies / procedures and applicable legislative provisions as well as wear the appropriate Personal Protective Equipment (PPE) where and when applicable. Qualifications: 5 CXC's or GCE O' levels including English Language and Mathematics (or a quantitative subject) Computer Literate (Excellent Microsoft Office experience) Willing to work extended hours, in a fast-paced, deadline driven environment Valid driver's license Functional Skills: Excellent oral and written communication skills Excellent interpersonal skills Strong problem solving skills Integrity Attention to Detail Fraud Detection and Control Investigation Reporting

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