Technical Business Analyst
Technical Business Analyst Role, Based in Dublin City, ???45000–???55000, Permanent
Your new company
Your new company is one of Ireland's leading energy providers. Who supply gas, electricity and energy services to over 650,000 homes and businesses across the country, offering excellent customer service as well as the best value possible.
Your new role
Your new role is an excellent opportunity for a Technical Business Analyst within our Industry Solutions team. The team is responsible for the gas and electricity industry XML market messaging interactions. Reporting to the Head of Industry solutions, you will support the ongoing operation and development of our Gas and Electricity retail market messaging systems, processes, and associated market design. This key role focuses on how our Oracle Utilities CC&B system interacts with the wider market, and supports processes such as customer switching, requesting meter works on site, change of tenancy or receiving customer readings for billing.
What you'll need to succeed
What you need to succeed is to work as part of the Market Messaging team to resolve issues arising from daily message reconciliation with Networks, or our Call Centre or other business unit initiated queries. Dealing with assigned tickets/SharePoint's raised concerning the workflows triggered on the customer care and billing system. Understanding related internal Gas and Electricity business processes as they relate to Market Message Support. Carry out analysis of issues assigned, of which some may require examining logs, understanding database schemas/updates or writing SQL code to find examples, in conjunction with understanding the intended process. You will have a good level of Java, SQL, PL/SQL would be needed, with the willingness to learn Oracle's own Scripting language for Dev/Ops support.
What you'll get in return
Competitive Salary and the chance to work with a dynamic team for one of Ireland's leading energy suppliers.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up–to–date copy of your CV, or call us now.