Manager, Financial Transaction (JESS)

MANAGER, FINANCIAL TRANSACTION (JESS) OVERVIEW: KPMG in Jamaica seeks to identify a Manager, Financial Transaction that will be responsible for people managing several direct reports, overseeing a team of approximately 16 members, aligned with the following Manager, Financial Transaction - process areas: Engagement Management/Maintenance, Invoice Management, WIP management, Reporting and Investment Management. The position will be assigned to our rapidly growing KPMG Jamaica Expanded Support Services (JESS), which provides services to a major client in the United States. PROFILE Stakeholder Relationship Management Main point of contact for Client Executive Stakeholders and Process Owners to communicate and collaborate on all aspects of the engagement Assists the JESS Operations Manager in cultivating productive relationships between operational teams, functional, and program related stakeholders Effectively communicates with the Client to understand any changes to Client's departmental policies, processes and procedures, and implement affected changes People Management Oversees the JESS delivery organization and is ultimately responsible for the development and operational performance of all resources Direct people management responsibility for the Team Leads Provides direction and leadership, performs annual goal setting, recommendations on promotions or transfers, and manages personnel issues by implementing performance improvement plans Interviews new team members and provides recommendations on team structure based on the delivery responsibilities Train and coach staff on in-scope processes Collaborates within JESS cross-functional departments to share best practices related to service delivery, team leadership, and reporting Service Delivery Ultimately responsible for ensuring service delivery is in line with operational and contractual performance standards Has in depth knowledge of each process area and serves as an advisor to team members Ensures work is allocated by level according to skillset, complexity, and capacity within each team Drives the deployment of strategic initiatives in partnership with the Client to continually support the JESS model and its objectives Monitors and analyzes department work to develop more efficient procedures and use of resources while maintaining a high level of accuracy Prepares and delivers special complex reports and analyses, including performance reporting of the work product against contractual parameters Provides input into contractual scope changes and notifies JESS Operations Manager of any required changes Encourages and supports the implementation of continuous improvement initiatives such as automation and procedural enhancements KNOWLEDGE, SKILLS, and COMPETENCIES: Education/Experience Bachelor's Degree or Equivalent Professional Accreditation Seven or more years of relevant work experience within Finance & Accounting - supporting all process areas listed within the requirements At least five years in a people management capacity Technical In depth knowledge of cross functional scope and work activities Ability to direct work assignments to meet established performance goals Resolves escalated issues from the team or stakeholders; escalates unresolved issues when appropriate MS Excel skills required; SAP preferred or other ERP system Interpersonal Excellent communication skills and interpersonal judgement Ability to communicate very effectively both orally and in writing with team members and stakeholders of all levels Ability to work across a variety of job roles and activities with increasing competency Ability to identify and resolve escalated issues within work scope Leadership Ability to build confidence of team members and stakeholders Ability to coach, lead, and motivate a team to meet and/or exceed performance goals Resolves interpersonal issues in a way that is consistent with firm values Consistently looks for ways to optimize team capabilities and performance Identifies ways to add business value or expand scope of work

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