Account Services - Velocity Onboarding (6 months contract)
Job purpose:- To handle daily processing / data input of customer requests on timely and accurate basis.
A. Core Functions & Responsibilities
As a Maker •
B. Key Productivity Indicators (KPI) •
Qualifications
A. Core Functions & Responsibilities
As a Maker •
- Process / perform data entry for all verified requests on timely and accurate basis
- Verify completeness of all forms received from sources and ensure all requests are properly authorized ( according to signing mandates) before handling over to Maker for processing •
- Check that all amendments made on the forms are properly counter-signed •
- Check and ensure all input performed by the Maker are accurate on the same day via online system check / online system approval Both •
- Attend to enquires on processing status of customer request / any issues pertaining to the request handling •
- Resolve complaint and ensure appropriate actions are taken to minise the impacts and prevent future occurrence •
- To handle exception cases & escalate to Team Lead, if necessary •
- Attend to all irregularities / non-conformance highlighted in the daily operations & escalate to Team Lead, if necessary •
- Account for the documents received and perform end day Reconciliation
- Observe and comply with documented policies/ procedures and regulatory requirements (e.g. Banking Secrecy, Anti-Money Laundering etc) • Promote quality and risk awareness among staff •
- Perform any ad-hoc assignments given by the Team Lead / Head of Section / Head of Department
B. Key Productivity Indicators (KPI) •
- SLA - Ensure that the team complete the processing within agreed SLA • Error Rate - Achieve zero human error and operating losses •
- Customer Service - Zero customer complaints •
- Fully conversant with process/ SLAs/ regulatory requirements •
- Risk - Attend to all irregularities/complaints highlighted in the daily requests received and ensure appropriate actions are taken to minimize the impact
- Support team lead in achieving their KPI requirement and achieve good audit rating / MCO
Qualifications
- Possess at least Diploma
- Meticulous and thorough
- Team player
- Productive to meet peak volumes and service levels
- Able to perform under volume and time pressures
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