Merchant Services - Boarding and Implementation - Vice President
- Recruiter
- J.P. Morgan
- Location
- Sydney, Sydney
- Salary
- Competitive
- Posted
- 13 Dec 2018
- Closes
- 16 Dec 2018
- Job role
- Accountant
- Sector
- Accounting - Public practice
MerchantServices is the globalpayment processing business for JPMorgan Chase & Co. ChaseNet is acustomized closed-loop proprietary payments platform, and Chase Pay is thefirm's new digital wallet that makes mobile transactions simple, safe andrewarding. Merchant Services is a leading provider of payment, fraud and datasecurity for companies large and small and capable of authorizing transactionsin more than 130 currencies.
We are seeking an experienced paymentsoperational expert to work on several projects representing operational teamsand internal tools as new product solutions are being rolled out to Clients ina new agile environment. Working with the Account Servicing Manager to supportexisting clients with expansion into new regions via the new platform(s)., thiswill require onboarding, implementation and ongoing servicing clients. The keyobjective is to ensure a successful and seamless transition for the CMSClients.
Your responsibilities will include:
Identify and implement improvements to existing training and quality materials and processes
Boarding to CMS, Gateway and PB systems, communicate setup info with partner banks
Completes certification requirements to ensure software integration meets all product and service standards for feature set, connectivity, industry, and regulation standards.
Support for merchant dispute inquires and resolution and ongoing fraud prevention, detection & monitoring
Provides support on any billing and funding questions from client
Perform effective process management and accountability structure to ensure required controls are maintained
To be successful you will need:
Minimum 8 years of proven product, operational and technical experience and knowledge within Merchant Services
In depth experience in client onboarding, certification testing, chargebacks, and financial operations
Deep knowledge of the end-to-end payments process and products and the Merchant Service technical systems and how they connect
Ability to act in a calm, organized, energetic manner in a dynamic environment with shifting priorities to meet tight deadlines
High achievement orientation with ability to thrive in a people-centered culture that focuses on performance, engagement and personal accountability
Consistently demonstrates and advances knowledge to learn testing functions on multiple processing platforms and is capable of receiving case assignments on multiple platforms
J.P. Morgan is anequal opportunity employer and is committed to providing a working environmentthat embraces and values diversity and inclusion. We are proud to retain ourSilver Employer status in the 2018 Australian Workplace Equality Index (AWEI).If you have any support or access requirements, we encourage you to advise usat time of application.
We are seeking an experienced paymentsoperational expert to work on several projects representing operational teamsand internal tools as new product solutions are being rolled out to Clients ina new agile environment. Working with the Account Servicing Manager to supportexisting clients with expansion into new regions via the new platform(s)., thiswill require onboarding, implementation and ongoing servicing clients. The keyobjective is to ensure a successful and seamless transition for the CMSClients.
Your responsibilities will include:
Identify and implement improvements to existing training and quality materials and processes
Boarding to CMS, Gateway and PB systems, communicate setup info with partner banks
Completes certification requirements to ensure software integration meets all product and service standards for feature set, connectivity, industry, and regulation standards.
Support for merchant dispute inquires and resolution and ongoing fraud prevention, detection & monitoring
Provides support on any billing and funding questions from client
Perform effective process management and accountability structure to ensure required controls are maintained
To be successful you will need:
Minimum 8 years of proven product, operational and technical experience and knowledge within Merchant Services
In depth experience in client onboarding, certification testing, chargebacks, and financial operations
Deep knowledge of the end-to-end payments process and products and the Merchant Service technical systems and how they connect
Ability to act in a calm, organized, energetic manner in a dynamic environment with shifting priorities to meet tight deadlines
High achievement orientation with ability to thrive in a people-centered culture that focuses on performance, engagement and personal accountability
Consistently demonstrates and advances knowledge to learn testing functions on multiple processing platforms and is capable of receiving case assignments on multiple platforms
J.P. Morgan is anequal opportunity employer and is committed to providing a working environmentthat embraces and values diversity and inclusion. We are proud to retain ourSilver Employer status in the 2018 Australian Workplace Equality Index (AWEI).If you have any support or access requirements, we encourage you to advise usat time of application.