Bank Officer (BO), Shared Services (6 Months Contract)

Recruiter
OCBC Bank
Location
Singapore
Salary
Competitive
Posted
24 Sep 2018
Closes
27 Sep 2018
Ref
4570885
Sector
Global business services and outsourcing
Contract type
Contract
Hours
Full time
A. Job Purpose To handle daily processing/data input of customer requests on timely and accurate basis.
B. Core Functions & Responsibilities As a Maker
  • Process/perform data entry for all verified requests on timely and accurate basis.
As a Checker
  • Check and ensure all input performed by the Maker are accurate on the same day via online system check/online system approval.
Both
  • Escalate exception cases to Team Lead promptly
  • Attend to enquiries on processing status of customer request/any issues pertaining to the request handling
  • Observe and comply with documented policies/procedures and regulatory requirements (e.g. Banking Secrecy, Anti-Money Laundering etc)

C. Other Duties & Responsibilities
  • Perform any ad-hoc assignments given by the Line Supervisor/Team Lead/Head of Department.
  • Contribute and provide feedback to Line Supervisor/Team Lead on process related issues and give suggestion for improvement


D. Key Productivity Indicators (KPI)
  • Service Level Agreements (SLA) - Completes processing of daily requests within agreed SLAs with Business Units

  • Defects - Achieves zero human error and operating losses
  • Customer Service - Achieves zero customer complaints/ negative feedbacks
  • Fully conversant with process/ SLAs/ regulatory requirements


Qualifications
Preferred skillset Technical - Proficient in Microsoft Office (Word, Excel, PowerPoint), VBA
Personal - Independent and keen to learn
  • Excellent interpersonal, communication skills
  • Ability to work as a team and multi-task

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