Global Travel Manager

The Global Travel Manager will be responsible for leading the travel category function for travel and corporate card in sourcing, operations and vendor management. The travel lead will also be responsible for driving the sourcing and SMMP within marketing and the rest of the business. The travel program has a managed spend of air and hotel of $110m p.a. with T&E being $250m p.a.

The travel manager role will be responsible for the travel policy and ensure the delivery of travel services to 53 countries. They will be required to work closely with Global Finance Services (GFS) to manage the card program and align with analytics/MI for travel visibility, compliance and leakage to senior stakeholders. The travel manager role has the potential to expand alongside the growth and development of the Travel category and Procurement structure.

The Role

• Develop the travel category strategy and vision.
• Manage the card strategy and growth program and partner with GFS to ensure the management of the card program.
• Manage and develop the travel policy and procedures.
• Manage and develop the regional travel team to deliver the travel program operations and sourcing activities.
• Provide viability of travel data and related data to key internal stakeholders for decision making.
• Lead the sourcing for hotel and air via our travel partners and other key sourcing activities by using the WTW sourcing process.
• Engage closely with GFS to provide travel and expense reporting, compliance to programme and leakage reports to deliver to the business.
• Ensure that GDPR process are maintained and kept relevant.
• Ensure that all suppliers are information system approved.
• Ensure that customer satisfaction is a part of all decision making.
• Engagement with senior stakeholders for travel category planning, data reporting and visibility and change management buy in.
• Form part of the global procurement management team and develop the new procurement vision.
• Engage with internal travel touch points i.e. Security, Insurance and partner with them for all sourcing activities.
• Manage the sourcing process for meetings, partnering with marketing and SEM.
• Drive the SMMP program within WTW engaging with marketing and SEM.
• Develop the ground transportation model for WTW looking at chauffeur and on demand services.

The Requirements:

Technical Skills

• Strong knowledge of the global corporate travel industry with experience in managing travel agencies across all regions.
• Proven experience of managing corporate card programs, individual, pcard, supplier card and meetings card across all regions.
• Proven experience in driving and managing a meeting program in a matrix environment to deliver a SMMP.
• Experience in expense management is desired to integrate travel and expense process.
• Experience in managing and developing a global team.
• Proven track record of implementing successful projects, delivering reporting tools and insight capabilities in a large Global organisation.
• Drive and enforce compliance to the travel policy.
• Ability to effectively communicate performance metrics to senior management.
• Strong change and communications skills.

Behavioural Skills

• Leadership: effective leader with a strategic mind set who drives team performance, development and supports colleagues to delivers target business outcomes.
• Stakeholder: Ability to manage diverse stakeholders at all levels in the organisation in order to deliver a progressive travel program.
• Communication: excellent written and verbal communication skills in English and ability to interact with senior management and leadership.
• Collaboration: confident with challenging others whilst building strong business relationships.

Essential Qualifications

• Global travel procurement and operations experience in a similar size organization
• Global card program experience.
• Global meetings experience.
• Travel procurement leadership experience.
• Proven track record of year on year delivery.
• Strong leadership skills.
• Change management and self-awareness skills to adopt targeted approaches to a dynamic set of stakeholders.
• Excellent communication skills and strong listening skills.
• Strong negotiation skills.
• Experience in expense management is desirable.

The Company Willis Towers Watson is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 40,000 employees serving more than 140 countries. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas - the dynamic formula that drives business performance. Together, we unlock potential. Learn more at willistowerswatson.com.

Willis Towers Watson is an equal opportunity employer Willis Towers Watson believes that effectively managing a diverse workforce is vital to our business strategy. We have an obligation to our organization, ourselves and our clients to hire and develop the best people we can find. We will continually review our policies and practices to ensure that all areas of the employment process (including recruiting, hiring, work assignments, compensation, benefits, promotions, transfers, company-sponsored development programs and overall workplace experience) are free from discriminatory practices. We are committed to equal employment opportunities at Willis Towers Watson.

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