Business Analyst

Videos Duties HelpDuties Summary As a Business Analyst in the Customer Relationship and Data Management Division, Branch A, you will lead the expansion of business intelligence capabilities (BI) within the Federal Acquisition Service (FAS) organization. Learn more about this agency Responsibilities The position operates with considerable independence as a technical expert in the organization. This position is located in the Federal Acquisition Service (FAS), Office of Customer and Stakeholder Engagement (QC). The Office of Customer and Stakeholder Engagement is responsible for providing data driven, strategic account management that delivers mission value to FAS portfolios, our agency clients, and the taxpayer. Location of position: The location of this position is any GSA satellite location in the U.S. The specific satellite location can be negotiated after selection. This is not a virtual position. GSA has been repeatedly named as one of the 'Best Places to Work' in the Federal Government'. LEARN MORE about why you should choose GSA. We are currently filling one vacancy, but additional vacancies may be filled as needed. Additional vacancies may be filled through this announcement in this or other GSA organizations within the same commuting area. Provides hands on expertise using the Salesforce Customer Relationship Management (CRM) application, leads the expansion of CRM cloud solutions and improves the Business Intelligence (BI) capabilities within the FAS organization and in addition introduces emerging principles and techniques around CRM and BI solutions. Analyzes enterprise data warehouse and business intelligence systems, including source data systems, to identify and document complex data mapping, business rule analysis, and functional and non-functional requirements. Develops and implements a wide range of advanced qualitative and quantitative methods to assess and improve program effectiveness. Prepares and conducts briefings for higher level management to explain analysis of data warehouse and business intelligence project documentation. Travel Required Occasional travel - May be required to travel for business. Supervisory status No Promotion Potential 14 Job family (Series) 1101 General Business And Industry Requirements HelpRequirements Conditions of Employment US Citizenship or National (Residents of American Samoa and Swains Island) Meet all eligibility criteria within 30 days of the closing date Meet time-in-grade within 30 days of the closing date, if applicable Register with the Selective Service if you are a male born after 12/31/1959 If selected, you must meet the following conditions: Receive authorization from OPM on any job offer you receive, if you are or were (within the last 5 years) a Schedule A, Schedule C, or non-career SES political appointee Serve a one year probationary period, if required. Undergo and pass a background investigation (Tier 4 investigation level). Have your identity and work status eligibility verified if you are not a GSA employee. We will use the Department of Homeland Security's e-Verify system for this. Any discrepancies must be resolved as a condition of continued employment. Qualifications For each job on your resume, provide: the exact dates you held each job (from month/year to month/year) number of hours per week you worked (if part time). If you have volunteered your service through a National Service program (e.g., Peace Corps, Americorps), we encourage you to apply and include this experience on your resume. For a brief video on creating a Federal resume, click here. The GS-14 salary range starts at $103,106 per year. SPECIALIZED EXPERIENCE: In addition to the Basic Requirements listed above, you must have one year of specialized experience equivalent to the GS-13 in the Federal service. Specialized experience is experience applying a wide range of analytical and evaluative methods and techniques in order to develop, implement, manage, and evaluate programs. Such experience would include knowledge of business intelligence (BI) platforms, program management, process improvement, change and communications management and/or organization business operations. Education SDL2017