Transfer Agent, Associate 2

Reporting to the Unit Registry Account Manager, your role will be to prepare and process transactions and produce outputs, in-line with current legislation, and SSAL policies and procedures. The focus is to complete all tasks to the highest quality within the agreed turnaround times & SSAL schedules.

More specifically your role will be:
•To validate and process transactions in accordance with the service standards, in a timely and accurate manner, including the following: Applications, Redemptions, Switches, Transfers
•Dealer & Adviser Maintenance (Retail Customers only)
•Unit holder Maintenance
•To promptly respond to queries from the Customer or unit holder.
•To perform AML/KYC (Anti Money Laundering/Know Your Customer) checks on new unit holders.
•To ensure that all daily and monthly operational registry and reporting deliverables for all internal and external Customers are met, in a timely and accurate manner.
•To review and update Customer procedures.

Skills and Experience
To be successful in this role you will ideally possess the following:
•A basic knowledge of the department's operational flows - e.g. transaction and Customer procedures.
•A basic knowledge of fund accounting operational concepts.
•A basic knowledge of AML/KYC requirements.
•A basic understanding of core registry processes or SIA (Unit Trust Administration) program would be desired, but not essential.
•Previous Unit Registry, finance and/or banking background is desired but not essential.
•Excellent communication skills both written and verbal
•Good time management skills
•A desire to provide unsurpassed service by exceeding service levels
•Ability to multi task, work under pressure and meet deadlines
•Able to identify and resolve general or risk related issues, if and when they arise.
•Excellent attention to detail.
•Quick learner who can handle multiple systems.